Productivity Tools Administrator
About The Position
The University of St. Thomas is seeking a Productivity Tools Administrator to join the Innovation & Technology Services department. This role is the primary technical administrator for enterprise productivity platforms, focusing on Microsoft 365 collaboration services and institutionally supported generative AI tools. The administrator will be responsible for configuration, governance, maintenance, and optimization, working collaboratively with various ITS teams in a shared service model. This position acts as a subject-matter expert and Tier 2/3 escalation point for platform-related issues and advanced use cases, and contributes to the technology intake process.
Requirements
- Bachelor’s degree in Information Technology or related field (or equivalent experience)
- Experience administering Microsoft 365 in an enterprise environment
- Familiarity with permissions models, identity management, and compliance settings
- Experience supporting enterprise applications in a collaborative IT environment
- Strong written communication skills
Nice To Haves
- Experience with Microsoft 365 Admin Center and PowerShell
- Experience with Power Platform
- Experience supporting Microsoft Copilot or enterprise ChatGPT environments
- Experience in higher education IT
- Microsoft certifications
Responsibilities
- Administer Microsoft 365 services including Teams, SharePoint Online, OneDrive, Outlook, and Microsoft Copilot.
- Administer certain institutionally supported enterprise AI tools.
- Configure and maintain policies, permissions, and governance controls.
- Manage workspace and group lifecycle standards (Teams, SharePoint sites, M365 groups).
- Monitor licensing, usage, and service health.
- Evaluate new features and coordinate adoption with relevant ITS stakeholders.
- Coordinate with the Information Security team to implement institutional policies related to supported tools.
- Partner with Tech Desk to align support processes and knowledge resources.
- Provide Tier 2/3 escalation support for complex or platform-level issues.
- Work out of an IT ticket management system.
- Coordinate with Information Security on compliance and data protection controls.
- Collaborate with Infrastructure and Identity teams on integration and access management.
- Contribute to change planning and internal communications related to platform updates.
- Develop and maintain clear technical documentation and knowledge base articles.
- Provide guidance to users on supported features and appropriate use of certain enterprise AI tools within established institutional standards.
- Identify recurring support issues and recommend configuration or documentation improvements.
- Remain current with ITS procedures, policies, and best practices, including incident management protocols, ITSM tracking and documentation standards, and ITS communication guidelines.
- Accurate and timely documentation of all support activity within the designated ITSM platform.
Benefits
- Tuition Remission for employees, spouses, and dependents
- Generous Retirement Contributions
- Comprehensive Health Coverage including medical, dental, and vision
- Fully Paid Insurance: disability, life, and AD&D
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
