Productivity Tools Administrator

University of St Thomas•St. Paul, MN

About The Position

The University of St. Thomas invites qualified candidates to apply for a Productivity Tools Administrator position within the department for Innovation & Technology Services. The University of St. Thomas embraces belonging and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion an inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic. This commitment to inclusion and equal opportunity is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission.

Requirements

Bachelor’s degree in Information Technology or related field (or equivalent experience)
Experience administering Microsoft 365 in an enterprise environment
Familiarity with permissions models, identity management, and compliance settings
Experience supporting enterprise applications in a collaborative IT environment
Strong written communication skills

Nice To Haves

Experience with Microsoft 365 Admin Center and PowerShell
Experience with Power Platform
Experience supporting Microsoft Copilot or enterprise ChatGPT environments
Experience in higher education IT
Microsoft certifications

Responsibilities

Administer Microsoft 365 services, including: Teams, SharePoint Online, OneDrive, Outlook, Microsoft Copilot
Administer certain institutionally supported enterprise AI tools.
Configure and maintain policies, permissions, and governance controls.
Manage workspace and group lifecycle standards (Teams, SharePoint sites, M365 groups).
Monitor licensing, usage, and service health.
Evaluate new features and coordinate adoption with relevant ITS stakeholders.
Coordinate with the Information Security team to implement institutional policies related to supported tools (policy ownership resides elsewhere).
Partner with Tech Desk to align support processes and knowledge resources.
Provide Tier 2/3 escalation support for complex or platform-level issues.
Work out of an IT ticket management system.
Coordinate with Information Security on compliance and data protection controls.
Collaborate with Infrastructure and Identity teams on integration and access management.
Contribute to change planning and internal communications related to platform updates.
Develop and maintain clear technical documentation and knowledge base articles.
Provide guidance to users on supported features and appropriate use of certain enterprise AI tools within established institutional standards.
Identify recurring support issues and recommend configuration or documentation improvements.
Remains current with ITS procedures, policies, and best practices, including incident management protocols, ITSM tracking and documentation standards, and ITS communication guidelines.
Accurate and timely documentation of all support activity within the designated ITSM platform is an essential expectation of this role, ensuring continuity of service and contributing to the broader ITS knowledge base.