Productivity Monitoring Engineer - Onsite

USDC•Charlotte, NC

2d•Onsite

About The Position

Genesis10 is seeking a Productivity Monitoring Engineer for an onsite position with a global financial institution in Charlotte, North Carolina; Pennington, New Jersey; or Plano, Texas. This is a 12+ month contract opportunity. The engineer will design, implement, and improve enterprise monitoring, observability, and operational intelligence for the Microsoft 365 ecosystem, serving as technical lead for monitoring the health, performance, and security of services including Exchange Online, SharePoint Online, Teams, and emerging AI platforms such as Microsoft Copilot. The role partners closely with architecture, security, and operations teams to proactively identify service degradation, reduce risk, and support data-driven platform management. The position includes developing monitoring standards, dashboards, KPI frameworks, operational runbooks, proactive alerting, and telemetry correlation. It also leads monitoring and triage for high-severity incidents and service degradations, and supports Copilot governance, operational effectiveness, and Responsible AI monitoring. Monitoring platforms are integrated with enterprise tools such as Splunk, Microsoft Sentinel, Azure Log Analytics, KSQL, and other monitoring technologies.

Requirements

Bachelor's degree in information technology, computer science, engineering, cybersecurity, or a related discipline, or equivalent experience.
At least 5 years of experience administering or supporting Microsoft 365 enterprise services.
At least 3 years of experience designing or operating enterprise monitoring platforms.
Experience supporting mission-critical cloud platforms in a regulated enterprise environment.
Experience with Microsoft 365 administration and operational support.
Experience with enterprise monitoring solutions such as Splunk, Microsoft Sentinel, and Azure Log Analytics, including integration using PowerShell, Microsoft Graph API, REST APIs, KQL, and monitoring/alerting frameworks.
Strong technical knowledge of Microsoft 365, Exchange Online, SharePoint Online, OneDrive, Teams, Microsoft Entra ID, Power Platform, Power BI, Microsoft Purview, Microsoft 365 Copilot, and Copilot Studio.
Excellent oral and written communication skills, including the ability to communicate at all organizational levels.
Self-motivated, confident, and reliable.
Willingness to work in a team-oriented environment with global team members.
Problem-solving and root cause analysis skills.
Ability to document installation procedures, Standard Operating Procedures (SOPs), and related materials.
Experience with ITSM Remedy or other ITSM tools.
Candidates must be available and ready to work directly as Genesis10 employees.

Nice To Haves

Experience supporting large-scale Microsoft 365 environments.
Experience with AI governance programs.
Experience with Copilot deployments.
Experience with Power Platform Centers of Excellence.
Experience in highly regulated financial services environments.

Responsibilities

Design and maintain enterprise monitoring solutions for Microsoft 365 products, including Power Platforms and Copilot.
Develop monitoring standards, service health dashboards, KPI frameworks, and operational runbooks.
Implement proactive alerting for performance, availability, reliability, security, capacity, adoption, and compliance metrics.
Correlate telemetry from multiple monitoring systems to identify emerging service issues before user impact occurs.
Create executive, operational, and engineering dashboards that provide actionable insights into platform health and risk.
Lead monitoring and triage activities for high-severity incidents and service degradations.
Establish automated detection and configuration drift monitoring.
Develop dashboards and reporting for Copilot governance, operational effectiveness, and Responsible AI monitoring initiatives.
Integrate monitoring platforms with enterprise tooling such as Splunk, Microsoft Sentinel, Azure Log Analytics, KSQL, and other monitoring technology.