Production - Water Tech

RDM Holding Company•Indianapolis, IN

About The Position

This position is part of the Restoration / Water Mitigation Team and serves as a first responder onsite for water damage claims. The technician begins the claim process, determines the scope of work, performs demolition as needed, completes daily monitoring and diary notes, and handles job closeout and customer satisfaction surveys. Technicians work in crews of two with a crew chief, respond to service calls as needed, and perform assigned services according to SERVPRO production guidelines. The role includes communicating with the crew chief to meet customer needs, supporting crew chiefs and other production personnel, and cleaning and maintaining vehicles, equipment, warehouse, and office areas as needed. The position requires working in challenging situations, communicating effectively, meeting new people, multitasking, and supporting or supervising others. The employer describes opportunities to learn and grow, including training and certifications.

Requirements

Effective oral communication skills.
High school diploma or GED.
Ability to travel locally and out of state as necessary.
Ability to successfully complete a background check, subject to applicable law.
Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
Ability to walk and stand for long periods, drive, sit, climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces under buildings.
Ability to perform repetitive pushing, pulling, lifting, and carrying.
Ability to work with exposure to chemicals.

Nice To Haves

Experience in cleaning or restoration.
IICRC certifications.

Responsibilities

Inventory and load the work vehicle with equipment, products, and supplies needed for each project.
Maintain a clean and organized vehicle and clean equipment appearance.
Prepare rooms and areas for work activities.
Set up a staging area and equipment for each project.
Leave the job site with a clean and orderly appearance.
Perform production processes according to SERVPRO production guidelines, the work order, and crew chief directions.
Maintain clear two-way communication with the crew chief and other technicians, especially about customer needs and concerns.
Perform end-of-day and end-of-job cleanup and breakdown.
Follow safety and risk management guidelines at the job site, in the office, and while traveling.
Respond to service calls as needed and support the crew chief and other production personnel.
Clean and maintain vehicles, equipment, warehouse, and office areas as needed.
Begin water-damage claim processes, determine scope of work, perform demolition as needed, complete daily monitoring and diary notes, and handle job closeout and customer satisfaction surveys.