Production Trainer

Cimpress/Vista/National Pen • Shelbyville, TN

6d

About The Position

The Production Trainer develops the technical capabilities of production operators across decoration lines, including Helix, DTF, Laser, Pad Print, and Screen Print. The role ensures operators are trained to company standards for quality, speed, and safety, while continuously improving training programs to support new product launches, technology upgrades, and peak-season readiness. The trainer serves as a technical subject matter expert for decoration processes and connects Production, Engineering, and Learning & Development (L&D).

The role delivers hands-on training, creates and maintains standardized materials and work instructions, assesses and certifies operator skills, and collaborates with L&D on e-learning and blended training. It also supports operational improvements, new machine installations and upgrades, post-training performance monitoring, root cause analysis, quality and safety compliance, audit readiness, and training documentation and reporting.

Requirements

• Ability to adhere to regulations and standards.
• Outstanding communication and interpersonal skills.
• Excellent organizational and problem-solving ability.
• Respect for diversity.
• Ability to inspire and motivate.
• Strong leadership qualities and interpersonal skills.
• Proven experience in a manufacturing or production environment, preferably within decoration technologies.
• Strong technical knowledge of Helix, DTF, Laser, Pad Print, Screen Print, and related equipment.

Nice To Haves

• Certification in training or instructional design, such as Train-the-Trainer or CIPD.
• Experience with lean manufacturing, Six Sigma, or continuous improvement methodologies.
• Familiarity with multilingual training delivery or visual-based instruction.

Responsibilities

• Deliver hands-on technical training on decoration machines and related processes, including Helix, DTF, UV, Laser Engraving, Pad Print, and Screen Print.
• Create and maintain standardized training materials, SOPs, and visual work instructions for each decoration method.
• Conduct skill assessments for new hires and cross-training programs for existing operators.
• Certify operators at defined skill levels: Beginner, Intermediate, and Expert.
• Collaborate with the L&D team to develop e-learning or blended training modules.
• Partner with Production and Engineering to identify skill gaps, training priorities, and process improvement opportunities.
• Support new machine installations and upgrades, ensuring training readiness and alignment with new methods.
• Monitor operator performance after training to ensure learning retention and consistency of output.
• Support root cause analysis and continuous improvement activities related to machine performance or quality issues.
• Ensure training aligns with quality, safety, and production standards.
• Reinforce adherence to SOPs, 5S practices, and visual management guidelines.
• Serve as a technical reference point during audits and quality reviews.
• Maintain a training matrix for all decoration staff.
• Report monthly training progress, certification rates, and training hours to management.
• Support L&D in tracking skill progression across shifts and locations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed