Production Technology Coordinator

Better Mortgage

3d•Onsite

About The Position

Better is rebuilding home finance as an AI-native platform, turning a process that once took weeks into something that can happen in seconds. With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up. Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

Requirements

Proven experience in coordinating technology initiatives within a production or manufacturing environment.
Strong knowledge of production processes and the ability to align technology solutions with business objectives.
Excellent verbal and written communication.
Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment.
Ability to prioritize and meet deadlines.
Strong interpersonal and teamwork skills and ability to influence through collaboration.
Self-motivated, with a high level of personal energy and commitment.
Proficient with Microsoft Office products.

Nice To Haves

Additional coursework in finance or a related field is advantageous.

Responsibilities

Serve as the primary point of contact for operational and technical support related to Matrix tools, systems, and workflows.
Troubleshoot issues across various platforms (email, scheduling, websites, internal tools), identifying root causes and implementing timely solutions.
Onboarding setup for new team members including system access setup and templated onboarding emails.
Manage offboarding processes to ensure proper removal of system access.
Design and coordinate Matrix-related training programs.
Create and maintain training materials up to date such as job aids and trainings in Confluence.
Offer ongoing support and troubleshooting assistance to address any technology-related issues.
Manage and organize production-related data, ensuring data integrity and security.
Implement data backup and recovery procedures to safeguard critical production information.
Create standardized, branded email signatures for team members.
Manage updates to signatures as roles, branding, or compliance requirements change.
Ensure consistency across departments and platforms.
Troubleshoot issues related to formatting, compatibility, or deployment.
Build and maintain Matrix-related websites and landing pages.
Perform ongoing updates including: content edits, design adjustments, and feature enhancements.
Ensure websites remain functional, secure, and aligned with brand standards.
Ensure that production technology systems comply with industry regulations and security standards.
Maintain comprehensive documentation for production technology systems, configurations, and procedures.
Create user manuals and guides to assist production staff in utilizing technology tools effectively.