Production Support - SRE

Capgemini • Toronto, ON

2d • CA$78,000 - CA$101,000

About The Position

Capgemini is looking for a Production Support Engineer to work for the Commercial Line of Business. This role involves monitoring and alerting, incident response, automation, infrastructure management, capacity planning, release engineering, collaboration, documentation, and continuous improvement to ensure system reliability and availability for leading organizations.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

• 8+ Years experience in production support handling Prod incidents.
• Excellent knowledge of OCP and windows environment.
• Monitoring tools (Dynatrace)
• Operating System (Windows, Linux)
• Scripting (Shell Scripting, Python, Power Shell)
• Database (SQL database management, MongoDb)
• Container Services (Kubernetes)
• Disaster Recovery Planning and execution.

Responsibilities

• Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.
• Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.
• Automate repetitive tasks and processes to improve efficiency and reduce manual effort.
• Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.
• Plan for future capacity needs to ensure systems can handle anticipated workloads.
• Develop and maintain processes for deploying software updates and releases.
• Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.
• Maintain clear and concise documentation of systems, processes, and procedures.
• Identify areas for improvement and implement changes to enhance system reliability and performance.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed