Application Support SRE

S&P Global Mobility • Southfield, MI

1d

About The Position

Mobility delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Requirements

• 4+ years of experience in Application Support, SRE, or Systems Administration
• Experience supporting production applications in AWS
• Hands-on experience with Deployments (Ansible / CI-CD)
• Hands-on experience with Git workflows
• Experience with Monitoring tools (Splunk or Google Analytics, CloudWatch)
• Experience with Synthetic monitoring
• Experience participating in 24/7 on-call rotations
• Strong troubleshooting skills
• Experience with patching and lifecycle management (N‑1)

Responsibilities

• Provide hands-on support for enterprise applications in production
• Troubleshoot issues across application and infrastructure layers
• Drive incident triage and resolution
• Ensure systems remain stable, available, and supportable
• Participate in a 24/7 on-call rotation
• Respond to and resolve production incidents
• Coordinate with engineering teams during high-severity issues
• Contribute to post-incident reviews
• Execute deployments using Ansible and CI/CD pipelines
• Use Git workflows for release management and rollback
• Support validation and troubleshooting of deployment issues
• Improve deployment reliability and processes
• Monitor systems using: Splunk or Google Analytics CloudWatch Synthetic monitoring tools
• Analyze logs, metrics, and alerts to diagnose issues
• Contribute to dashboards and operational visibility
• Manage installation, patching, and upgrades of third-party applications
• Maintain systems aligned with N‑1 patching standards
• Perform ongoing maintenance and health checks
• Use and maintain existing Ansible automation and scripts
• Improve operational processes through targeted automation
• Work with Cloud Engineering, Development, and Security teams
• Support onboarding of new applications into production
• Maintain documentation and runbooks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed