Production Support Specialist – Instant Payments - Vice President

Deutsche Bank • Cary, NC

4d • Hybrid

About The Position

As a Technology Service Senior Specialist, you will operate within Deutsche Bank’s Corporate Bank Payments production services team supporting Instant Payments and Bulk platforms that underpin critical global transaction flows. You will play a key role in maintaining the stability and reliability of high volume real time payment systems while driving continuous improvement across monitoring automation and platform performance. You will work hands on across application and infrastructure layers to resolve complex production issues and support major incident recovery in a globally distributed environment. You will partner closely with engineering and operations teams to reduce risk improve service resilience and enhance the delivery of business critical payment services.

Requirements

• Proven experience working in large scale production support environments within Financial Services or Payments domains
• Strong understanding of ITIL processes including Incident Problem and Change Management
• Hands on experience supporting distributed systems across infrastructure messaging and database technologies including Unix MQ Kafka and relational databases
• Experience with monitoring and scripting tools including Shell Python or PowerShell and observability platforms such as Geneos AppDynamics Grafana or similar
• Understanding of SRE concepts including service reliability metrics and continuous improvement practices

Nice To Haves

• Experience working with cloud platforms such as AWS or Google Cloud
• Exposure to automation tools such as Ansible and scripting driven operational improvements
• Strong analytical and problem-solving mindset with ability to diagnose complex production issues
• Ability to operate in high pressure environments handling multiple priorities across global teams

Responsibilities

• Provide hands on technical and functional support for payment applications including incident resolution user requests and production troubleshooting across application and infrastructure layers
• Drive resolution of production issues across Instant Payments and Bulk platforms collaborating with L3 CIO and global teams to restore service and close problem tickets
• Identify and implement automation opportunities to reduce manual effort improve monitoring and enhance platform stability
• Participate in Change Advisory Board calls and contribute to improving change quality and reducing production risk
• Partner with Global Incident Management to support major incident recovery and ensure effective communication with stakeholders
• Maintain documentation runbooks and knowledge articles while supporting testing resilience exercises and continuous improvement initiatives
• Influence and drive alignment across technology operations and business stakeholders to ensure stable and resilient payment platform delivery
• Provide technical leadership during incidents and change activities guiding teams through resolution risk mitigation and recovery actions
• Act as a trusted partner to senior stakeholders delivering clear communication on system health risks and ongoing improvements

Benefits

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs
• physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed