Vice President, Payments & Fraud Prevention

AXS•Scottsdale, AZ

2d•Onsite

About The Position

The Vice President, Payments & Fraud Prevention will lead AXS's global payments and fraud strategy, playing a central role in delivering a seamless, secure, and reliable ticketing experience. This role requires a proven leader with deep expertise in e-commerce payments and fraud prevention, capable of balancing operational excellence with strategic foresight. The position involves cross-functional collaboration with Product, Engineering, Operations, Commercial, and Finance teams to enhance resiliency, efficiency, and growth. The ideal candidate will act as a key partner, leveraging domain expertise to guide a large, always-on ticketing organization and communicate performance and strategic priorities to the executive team.

Requirements

BA/BS Degree (4-year) related field
10+ years in Payments and/or Fraud Prevention leadership roles, with proven success in high-scale, high-demand environments.
Expertise: Deep knowledge of global online Payments and Fraud, including vendor and scheme relationships, alternative/local payment methods, regulatory frameworks, and the technical infrastructure underlying major market payment systems.
Lifecycle Knowledge: Strong command of the end-to-end payment processing lifecycle, with an understanding of global vs. domestic nuances and their implications for fraud prevention and loss mitigation.
Global Leadership: Ability and willingness to lead across multiple time zones and geographies, adjusting workflows to align with regional demands.
Analytical Skills: Highly data-driven, with the ability to define, track, and present KPIs; build detailed analyses; and develop forward-looking financial scenarios and projections.
People Leadership: Skilled coach and mentor with experience managing and developing large, diverse, and globally distributed teams.
Executive Communication: Adept at crafting compelling, metrics-driven strategies and presenting them persuasively to senior executives and stakeholders.

Nice To Haves

Marketplace or complex platform experience strongly preferred.
Experience in ticketing and/or digital goods industries is highly desirable.

Responsibilities

Lead the global payments and fraud prevention strategy for AXS, shaping product roadmap priorities and informing key commercial decisions.
Oversee payment and fraud costs, driving and executing a data strategy for actionable insights into all financial aspects of these functions.
Position Payments and Fraud Prevention as growth drivers, serving as a thought leader on new initiatives and optimizations, and partnering with the AXS Sponsorship team for strategic partnerships.
Lead the administration of payment-related accounts across all payment providers, including access controls, permissions, configuration oversight, and ongoing account maintenance.
Develop a deep understanding of AXS’ infrastructure, data, and business complexities to maximize team performance, optimize KPIs, and champion improvements in efficiency and automation.
Continuously improve core payments and fraud performance metrics, including authorization rates, cost drivers, user experience and conversion, fraud incidence, and chargeback recovery.
Cultivate strong relationships with vendors, partners, and industry stakeholders to stay ahead of trends and unlock competitive advantages.
Partner cross-functionally with Finance, Operations, Support and Tech leaders to identify and align opportunities for growth. Work closely with Product and engineering teams to influence roadmap priorities and ensure effective execution.
Oversee the operations of a 24/7 global fraud prevention team across North America, Europe, and APAC, ensuring continuous coverage, effective shift management, consistent processes, and timely detection and response to fraud events.
Stay ahead of regulatory developments in the payments industry and assess their implications for AXS’ operations and strategy.
Proactively identify and report Payments and Fraud risks that could impact business operations, settlement and reconciliation processes, or key financial metrics.
Take ownership during major incidents, leading Payments and Fraud response efforts, unblocking teams to maximize mitigation, and driving long-term resiliency strategies.
Maintain clear, accessible documentation of internal processes and vendor escalation protocols to ensure transparency and alignment across the organization.