Production Support Specialist

Open Text Corporation • Waterloo, ON

2d • $53,040 - $79,560

About The Position

A Production Support Specialist role at OpenText is more than just a job; it's an opportunity to make a difference. As a key contributor, you'll be instrumental in supporting cutting-edge Business Network solutions that enhance the security, stability, and profitability of our customers' businesses.

Requirements

• College/University graduate of a technical degree.
• 2-5 years Experience in support or operations.
• ITIL knowledge.
• A desire to learn.
• Patience to support both technical and non-technical customers.
• Has moderately high degree of deductive reasoning ability, critical thinking capacity and initiative to solve problems and determine appropriate solutions.
• Willing to work on shift rotation (weekends).
• Knowledge of EDI (Electronic Data Interchange), EDI Processing and Mapping.
• Knowledge of communications protocols TLS, SSL, SSH, FTP, FTPS, SFTP, HTTPS/HTTPS.

Responsibilities

• Support cutting-edge Business Network solutions.
• Enhance the security, stability, and profitability of customer businesses.
• Engage directly with clients and OpenText teams from around the world.

Benefits

• Practical and financial incentives for continuous improvement.
• Support various Forbes top 500 clients.
• Compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree