Production Support Specialist

Open Text CorporationWaterloo, ON
$53,040 - $79,560

About The Position

A Production Support Specialist role at OpenText is more than just a job; it's an opportunity to make a difference. As a key contributor, you'll be instrumental in supporting cutting-edge Business Network solutions that enhance the security, stability, and profitability of our customers' businesses.

Requirements

  • College/University graduate of a technical degree.
  • 2-5 years Experience in support or operations.
  • ITIL knowledge.
  • A desire to learn.
  • Patience to support both technical and non-technical customers.
  • Has moderately high degree of deductive reasoning ability, critical thinking capacity and initiative to solve problems and determine appropriate solutions.
  • Willing to work on shift rotation (weekends).
  • Knowledge of EDI (Electronic Data Interchange), EDI Processing and Mapping.
  • Knowledge of communications protocols TLS, SSL, SSH, FTP, FTPS, SFTP, HTTPS/HTTPS.

Responsibilities

  • Support cutting-edge Business Network solutions.
  • Enhance the security, stability, and profitability of customer businesses.
  • Engage directly with clients and OpenText teams from around the world.

Benefits

  • Practical and financial incentives for continuous improvement.
  • Support various Forbes top 500 clients.
  • Compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
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