Production Support Specialist II

Staples•Framingham, MA

10d

About The Position

The Production Support Specialist II supports and improves production functionality, equipment performance, operational processes, and service delivery across Staples' Print & Marketing Services network. The role assists with production technology deployments, workflow improvements, equipment testing, data management, and pilot programs that support growth, efficiency, and customer satisfaction. Working independently and across teams, the specialist partners with Store Operations, Information Technology, vendors, suppliers, and Print & Marketing leadership to identify opportunities, resolve challenges, and implement solutions. The role also supports production equipment and supplies, prepares communications and training materials, analyzes pilot and operational results, coordinates testing and deployments, maintains production laboratory environments and item data, and provides reporting and project updates to stakeholders.

Requirements

Bachelor's degree or an equivalent combination of education and related work experience.
At least three years of related professional experience.
Strong computer proficiency, including Microsoft Office applications.
Experience working independently with minimal supervision while managing projects and timelines.
Ability to lead and influence cross-functional teams to achieve business objectives.
Strong verbal, written, and interpersonal communication skills.
Ability to investigate, troubleshoot, and resolve operational or technical issues.
Strong time management and organizational skills.
Results-oriented approach focused on quality and continuous improvement.
Strong analytical, problem-solving, and troubleshooting skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Technical aptitude and comfort working with production systems, software, and equipment.
Customer-focused mindset and ability to collaborate across teams.

Nice To Haves

Degree in Print Science, Project Management, Operations Management, or a related discipline.
Experience in digital print, production operations, or print services environments.
Knowledge of print production workflows and operational processes.
Experience supporting hardware and software testing, deployments, and upgrades.
Background in process improvement, operational optimization, or project implementation.
Experience working with vendors, suppliers, and cross-functional business teams.

Responsibilities

Partner with Print & Marketing Services and Store Operations teams to support production equipment, supplies, service programs, and pilot initiatives.
Develop field communications, training materials, instructions, and reference documentation for new programs and operational changes.
Analyze pilot and operational results and provide recommendations to leadership.
Manage testing and release processes for production equipment, software, and media across vendor partners.
Coordinate hardware and software deployment planning, testing, user acceptance testing, and rollout activities.
Research and implement equipment, supply, and service solutions that improve operational efficiency, reduce costs, and support sales growth.
Collaborate with vendors to streamline equipment configuration, software deployment, and support processes.
Maintain production laboratory environments used to test hardware and software before pilot and enterprise-wide deployment.
Maintain and audit production item master data, service catalogs, product bills of materials, and related cost information.
Identify workflow gaps and help develop solutions that improve production processes and service delivery.
Provide reporting, analysis, and project updates to stakeholders across the organization.