Production Support Manager – Senior Vice President

Citi • Tampa, FL

21d • $141,440 - $212,160 • Hybrid

About The Position

As Production Support Manager for Custody Technology, you will manage complex, critical, and large professional areas and lead a team of professionals. The role requires a comprehensive understanding of multiple functional areas and how they interact, in-depth understanding of the business impact of technical contributions, and strong commercial awareness. You will be accountable for delivering services to one or more businesses or geographic regions and for the end results of your area. You will exercise control over resources, policy formulation, and planning, and contribute to short- and medium-term planning. You will have full management responsibility for one or more teams, including people management, budget and planning, performance evaluation, compensation, hiring, disciplinary actions, terminations, and budget approval.

You will lead the NAM/LATAM Custody production support function and own the stability of production environments supporting more than 30 applications. You will build a resiliency strategy across a multi-market technology stack in North America and Latin America, guide development teams on stability and supportability, and act as a senior technology partner to the Custody business. The position also oversees vendors and offshore and nearshore managed services teams, and leads a team of around 30 professionals.

The role is based in Tampa, Florida, with a hybrid schedule of three days in the office and two days working remotely. The posted annual salary range is $141,440 to $212,160. Citi may also offer eligible employees discretionary and formulaic incentive and retention awards. Benefits include medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; wellness programs; and paid time off, including vacation, sick leave, and paid holidays. Offerings may vary by jurisdiction, job level, and hire date.

Requirements

• 10 or more years of experience in application production management or technology operations within financial services.
• Senior-level experience in an application support role, including direct people management responsibility.
• Proven ability to lead large, geographically distributed technology teams.
• Strong background in incident management, problem management, and ITIL-based frameworks.
• Experience supporting applications across varied technology stacks, including cloud, data warehouse, distributed, and mainframe environments.
• Demonstrated ability to influence and engage senior business and technology stakeholders.
• Clear and confident written and verbal communication skills, including the ability to translate technical issues for non-technical audiences.
• Experience managing vendor relationships and offshore or nearshore service delivery models.
• Bachelor’s/University degree.

Nice To Haves

• Master’s degree preferred.
• Experience with custody, securities services, or capital markets platforms.
• Exposure to capacity planning and forecasting.
• Familiarity with automation tools, AI-driven monitoring, and modern observability practices.
• Proficiency in Spanish and/or Portuguese to support engagement across LATAM markets.

Responsibilities

• Lead and transform the NAM/LATAM Custody production support function into a proactive, resilient, and scalable organization.
• Own the stability of production environments supporting more than 30 applications and protect client service levels during rapid business growth.
• Build and execute a resiliency strategy to strengthen platform performance across a multi-market technology stack spanning North America and Latin America.
• Guide development teams on improvements to application stability, scalability, and supportability.
• Set capacity, throughput, and latency management standards across the regional production infrastructure.
• Define onboarding standards for new markets and business lines joining the platform.
• Act as the senior technology partner to the Custody business and present performance updates and strategy at senior business reviews.
• Manage vendor relationships, including oversight of offshore and nearshore managed services teams.
• Lead, coach, and develop a team of around 30 professionals across multiple time zones, including hiring, performance, and compensation decisions.
• Manage people, budgets, and planning, including performance evaluation, hiring, disciplinary actions, terminations, and budget approval.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• Discretionary and formulaic incentive and retention awards may be available to eligible employees.
• Learning and development programs to support continued career growth.
• Resources and programs supporting financial wellbeing and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior