Production Support
Cantor Fitzgerald/BGC•New York, NY
•$100,000 - $110,000
About The Position
Join Cantor Fitzgerald Technology Markets LLC as a Production Support Engineer, owning the health and reliability of trading systems across Credit, Rates, FX, and Equities. Work closely with development, operations, and business users to provide rapid diagnosis, clear communication, and continuous improvement of monitoring, automation, and documentation in a fast-paced fintech environment.
Requirements
- Bachelor’s degree from a top-tier university.
- Strong written and verbal communication skills; personable and organized.
- Ability to manage multiple priorities and work effectively under pressure.
- Keen interest in financial markets and fintech, with a desire to learn trading concepts.
- Willingness to work occasional evenings or weekends for planned tasks and projects.
- Excellent customer-service mindset and fluent English.
- Commitment to developing incident, problem-management, and documentation disciplines.
Nice To Haves
- Interest in or exposure to AI tools and technologies.
- Desire to learn Python, shell scripting, and automation; prior exposure is a plus.
Responsibilities
- Own end-to-end production incidents, driving rapid diagnosis, restoration, and escalation when needed.
- Prioritize issues based on business impact and urgency, ensuring critical services are restored first.
- Monitor the health of trading platform components and enhance monitoring coverage and signal quality.
- Support and maintain Production and UAT environments, including routine updates and patches.
- Communicate with users and internal teams via Teams, email, phone, and ticketing systems.
- Collaborate with Development to ensure clean handover of new systems and releases into Support.
- Provide calm, concise technical updates during incidents to keep the business informed.
- Participate in incident, problem, and change management processes and associated governance.
- Identify operational risks, close gaps, and share knowledge through documentation and tooling improvements.
