Production Support Engineer II
About The Position
As a Production Support Engineer II on CIBC’s US Risk Technology team, you will support the anti-money laundering (AML) platform built using SAS Viya 3.5. The platform supports customer risk rating, transaction monitoring, and regulatory reporting. The position uses a hybrid work arrangement, with two days per week on-site and other days potentially remote. You will investigate application issues, manage incidents and changes, support databases and cloud infrastructure, oversee production releases, and perform disaster recovery tests. You will collaborate with business stakeholders, technology partners, and external vendors, while communicating technical concepts clearly to non-technical audiences. The role also requires keeping up with emerging technologies, banking industry changes, and regulatory developments. The expected salary range is $100,000–$120,000, based on experience, qualifications, and location. The successful candidate may be eligible for incentive compensation, potentially including a discretionary bonus. The position does not offer visa sponsorship.
Requirements
- Minimum 1–2 years of technical experience in application support at a bank.
- Strong communication skills.
- Ability to prioritize work effectively in a fast-paced environment.
- Legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.
Nice To Haves
- Experience with Linux virtual machines and the command-line interface.
- Experience writing SQL queries.
- Technical familiarity with cloud computing, preferably Microsoft Azure.
- Experience with SAS Viya and relevant certifications.
Responsibilities
- Investigate application issues, prioritize incidents by impact and severity, identify root causes, and implement solutions to prevent recurrence.
- Apply ITIL practices for incident, change, and problem management.
- Write complex SQL queries and troubleshoot ETL pipelines.
- Manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure.
- Oversee production changes to CIBC’s SAS Viya AML platform, including bug fixes and version upgrades.
- Perform disaster recovery tests.
- Build trusted working relationships with business stakeholders, technology partners, and external vendors.
- Communicate technical concepts to non-technical audiences with precision and clarity.
- Stay current with emerging technologies, banking industry changes, and regulatory developments.
Benefits
- Medical, dental, and vision coverage.
- Health Savings Account.
- Life insurance, disability insurance, and other insurance plans.
- Paid time off, including sick leave, parental leave, and vacation.
- Holidays.
- 401(k).
- Potential incentive compensation, including a discretionary bonus component, subject to eligibility and plan terms.
- Banking benefits.
- Wellbeing support.
- MomentMakers social, points-based recognition program.
- Purpose Day, a paid day off dedicated to personal growth and development.
- Support for completing the SAS Certified Specialist: Administration of SAS Viya exam and relevant Microsoft Azure training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
