Production Support Coordinator- B Shift, 6pm-6am (Lettershop)

Updated•Chanhassen, MN

About The Position

The Production Support Coordinator supports the administrative functions of the production department, reporting directly to the Operations Supervisor. The role helps ensure smooth production workflows by managing documentation and materials and coordinating communication across teams. The schedule is B Shift, 6 p.m. to 6 a.m., working consecutive 12-hour shifts on a rotating schedule of three or four days per week, including weekends, with flexibility to work additional hours as needed. The position requires the ability to lift and carry up to 30 pounds. Pre-employment drug screening and a background check are required.

Requirements

Exceptional written and verbal communication skills.
Strong organizational and time-management abilities.
Ability to collaborate effectively across departments and with external vendors.
Resourceful problem-solving skills and ability to adapt to shifting priorities.
Familiarity with departmental systems and processes, including Foundation Monarch Portal Applications, work standards, job tickets, and basic quality assurance procedures.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
High school diploma or equivalent.
At least one year of industry experience.
Ability to work consecutive 12-hour shifts on a rotating schedule of three or four days per week, including weekends, and flexibility to work additional hours as necessary.
Ability to lift and carry up to 30 pounds as necessary.
Completion of a pre-employment drug screen and background check.

Nice To Haves

Experience in Company Lettershop operations.
Training in lean manufacturing and/or quality control.
Previous participation on a safety team and/or other safety training.

Responsibilities

Monitor and track incoming production jobs.
Assemble job packages, including tray tags, pallet placards, and other required materials.
Review production documentation for accuracy and completeness.
Maintain and update spreadsheets and reports to support operational visibility.
Collaborate with Account Executives, Content Development, and Client Services to resolve job-related issues.
Archive completed production documents for future research and reference.
Remove outdated or incorrect documents from the production floor as needed.
Order materials in alignment with the upcoming job schedule.
Print designated materials for department leads.
Partner with Team Leads and Supervisors to support efficient workflow and timely job completion.
Perform additional duties as assigned to support departmental needs.