Lettershop Production Supervisor

Amsive•Bolingbrook, IL

7d•$35 - $35•Onsite

About The Position

Amsive is hiring a Lettershop Production Supervisor to lead daily mail-inserting operations at its Bolingbrook, Illinois manufacturing facility. The role manages employees, equipment, and workflow to meet production schedules, labor targets, quality standards, and required mail dates. It is a hands-on leadership position involving employee training, production troubleshooting, mail-accuracy verification, and assistance with equipment setup and operation. The facility uses BlueCrest Epic, MSDP, APSP, and MPSR roll-input high-speed inserters; Flowmaster inserters; an MSE (Mail Stream Evolution) with Harrier four-color inkjet; and card-tipping and printing lines. The position operates in a regulated print and mail production facility. Work is scheduled in 12-hour shifts, alternating between three-day and four-day workweeks, with additional overtime when needed. Day and night shift schedules are listed.

Requirements

At least 3 years of production experience.
Hands-on experience setting up, operating, and troubleshooting mail-inserting equipment.
Familiarity with cut-sheet and roll-fed workflows, variable-data verification, and mail production quality requirements.
Ability to organize work, assign employees, monitor production results, and resolve problems in a deadline-driven environment.
Clear communication skills and the ability to train employees and reinforce performance expectations.
Ability to read and interpret job tickets, safety procedures, equipment manuals, and operating instructions.
Basic math and computer skills, including accurate production data entry and email communication.
High school diploma or GED.
Ability to stand and walk for up to 12 hours, with frequent bending, kneeling, and reaching.
Ability to lift, push, or pull up to 50 pounds.
Ability to perform repetitive motions in a fast-paced production environment.

Nice To Haves

Production experience in direct mail, lettershop, or commercial printing.
Previous supervisory or team leadership experience.
Experience with BlueCrest, Flowmaster, MSE, or comparable mail-inserting systems.

Responsibilities

Lead and assign daily work for operators and production support employees based on job priorities, staffing, equipment availability, and employee skills.
Execute production schedules, monitor throughput and labor hours, and adjust workflow to meet required mail dates.
Coach and train employees on equipment operation, setup, changeovers, troubleshooting, quality checks, and safe work practices.
Support setup and operation of cut-sheet and roll-fed inserting equipment, including cutting, accumulating, folding, inserting, and associated verification systems.
Review job tickets and confirm materials, machine settings, and finished mail meet customer specifications and applicable USPS requirements.
Perform and document first-piece approvals and scheduled quality checks, including variable-data matching, record sequencing, piece counts, envelope sealing, and insert integrity.
Troubleshoot equipment and production issues, coordinate repairs with Maintenance, and ensure operators complete required cleaning and routine maintenance.
Maintain accurate ERP records for production output, labor, material usage, and downtime.
Coordinate with Print, Prepress, Quality, and Shipping to resolve workflow issues and keep jobs moving.
Address employee performance and attendance concerns, communicate shift handoffs, and escalate issues affecting safety, quality, cost, or delivery.
Improve setup times, productivity, material waste, and consistency while maintaining a clean, organized, and safe department.
Work overtime and support other departments as production needs require.
Lead the Lettershop team and work closely with management.