Production Supervisor II

Heart Of Texas Goodwill Industries•Waco, TX

About The Position

The Production Supervisor oversees tasks related to the accurate and efficient processing of donated goods and provides leadership to associates. The role supports Goodwill’s mission by generating revenue for community programs. Production Supervisor levels I and II are based on the assigned store’s volume, staffing, and operational complexity; all supervisors perform the same core responsibilities and have the same decision-making authority. The supervisor trains and may directly supervise retail associates and program participants, provides performance input to the store manager, and performs sorting and pricing duties across all categories. The role also supports product rotation, production-area organization, outbound-product staging, store paperwork, and effective communication with store leadership. Work may include various shifts, including weekends as assigned. The position requires passing a drug screen and a criminal background check. A driver’s license check is required if approved to drive a forklift. The employee must be able to perform the essential functions with or without reasonable accommodation. The work involves standing and walking for up to eight hours per day, frequent bending, twisting, reaching, and use of hands and arms, and regularly lifting and carrying up to 30 pounds and occasionally up to 50 pounds.

Requirements

Experience working with diverse populations.
Experience in production, warehouse, or retail operations, preferably in a supervisory or lead role.
Ability to oversee daily production activities and ensure quality, safety, and efficiency standards are met.
Experience coaching, mentoring, and motivating team members to meet productivity and operational goals.
Familiarity with safety protocols, equipment use, and company policies.
Strong organizational, problem-solving, and communication skills.
Ability to support management with scheduling, workflow planning, and tracking production metrics.
Ability to follow written and verbal instructions.
Basic math skills, including addition, subtraction, percentages, discounts, taxes, and commissions.
Ability to work independently and collaboratively.
Strong customer service and communication skills, including the ability to work effectively with a variety of individuals.
Ability to complete assignments accurately and on time.
Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
Ability to write routine reports and correspondence and speak effectively before groups of employees or customers.
Ability to count money accurately and handle financial transactions.
Must pass a drug screen.
Must undergo a criminal background check; applicants with criminal histories will be considered in accordance with applicable law.
Driver’s license check required if approved to drive a forklift.
Ability to perform all essential functions with or without reasonable accommodation.
Adequate close and color vision and manual dexterity.
Ability to stand and walk for up to eight hours per day; frequently bend, twist, reach, and use hands and arms; regularly lift and carry up to 30 pounds and occasionally up to 50 pounds.

Responsibilities

Ensure incoming donations are accurately and efficiently sorted, assigned a value, and staged for the retail team.
Train and may directly supervise retail associates and program participants.
Provide input to the store manager regarding employee performance.
Perform sorting and pricing duties across all categories.
Complete necessary departmental and store paperwork.
Work with the Front-End Lead to maintain accurate and consistent product rotation, including removal of older products from the sales floor.
Ensure assigned staff complete production, back-room, and donation-area cleaning and organization tasks to standard.
Ensure outbound products are accurately labeled, organized, and staged for pickup by the transportation team.
Work various shifts, including weekends, as assigned.
Model professionalism and use best practices when leading store personnel.
Resolve minor personnel issues professionally and effectively.
Safeguard company equipment and property, including donated goods.
Report damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
Communicate effectively and appropriately with all levels of store leadership.
Follow safety rules and perform job functions safely.