Production Supervisor II

HEART OF TEXAS GOODWILL INDUSTRIES•Waco, TX

1d•$17 - $19•Onsite

About The Position

The Production Supervisor assists with store operations by overseeing the accurate and efficient processing of donated goods. The role provides leadership to associates and supports Goodwill’s mission by generating revenue for programs serving the community. The supervisor’s assigned level (I or II) reflects the volume, staffing, and operational complexity of the store; all Production Supervisors perform the same core responsibilities and have the same decision-making authority.

Requirements

Experience working with diverse populations.
Experience in production, warehouse, or retail operations, preferably in a supervisory or lead role.
Ability to oversee daily production activities and ensure quality, safety, and efficiency standards are met.
Experience coaching, mentoring, and motivating team members to meet productivity and operational goals.
Familiarity with safety protocols, equipment use, and company policies.
Strong organizational, problem-solving, and communication skills.
Ability to support management with scheduling, workflow planning, and tracking production metrics.
Ability to follow written and verbal instructions.
Basic math skills, including addition, subtraction, percentages, discounts, taxes, and commissions.
Ability to work independently and collaboratively.
Strong customer service and communication skills, including the ability to work effectively with a variety of individuals.
Ability to complete assignments accurately and on time.
Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
Ability to write routine reports and correspondence and speak effectively before groups of employees or customers.
Ability to count money accurately and handle financial transactions.
Must pass a drug screen.
A criminal background check is required; applicants with criminal histories will be considered in accordance with applicable law.
A driver’s license check is required if approved to drive a forklift.
Ability to perform all essential functions with or without reasonable accommodation.

Responsibilities

Ensure incoming donations are sorted accurately and efficiently, assigned a value, and staged for the retail team.
Train and potentially directly supervise retail associates and program participants.
Provide input to the store manager regarding employee performance.
Perform sorting and pricing duties across all product categories.
Complete required departmental and store paperwork.
Work with the Front-End Lead to maintain accurate and consistent product rotation.
Ensure production, back-room, and donation-area cleaning and organization tasks meet standards.
Ensure outbound product is accurately labeled and staged for transportation team pickup.
Work assigned shifts, including weekends.
Model professionalism and use best practices when leading store personnel.
Resolve minor personnel issues professionally and effectively.
Safeguard company equipment, property, and donated goods, and report damage, misuse, theft, fraud, waste, or unauthorized possession.
Communicate effectively and appropriately with all levels of store leadership.