Production Specialist

Harte Hanks • East Bridgewater, MA

5h

About The Position

The Production Specialist sets up and processes computer-based programs in a data processing environment. The role manages direct mail campaign processing by capturing the information needed to execute each client campaign and using established programs to complete the required steps.

The position works with internal departments and may communicate with external customers to support efficient data processing production. Performance is measured by the accuracy of customer deliverables, on-time completion of assigned jobs, and customer satisfaction.

Requirements

• Four-year college degree in a related field.
• A minimum of 2+ years of experience in project management, customer service, direct marketing, or service bureau work.
• Proven aptitude with various mainframe and PC applications, including Excel and MS Office.
• Excellent interpersonal, written, and verbal communication skills.
• Strong attention to detail and acute organizational skills.
• Basic understanding of data management, manipulation, and enhancement concepts.
• Responsive, enthusiastic, and team-oriented.
• Self-starter and goal-oriented.
• Ability to build strong team relationships.
• Results-oriented.
• Ability to work in a fast-paced environment with changing priorities.

Responsibilities

• Review, consult on, and understand internal and external customer job requirements; obtain the critical data needed to complete jobs accurately and on time.
• Use technical skills to design, document, and process the steps required to complete customer requests within stated timelines.
• Submit jobs for processing.
• Conduct thorough quality checks of computer output content.
• Monitor daily workload and offer strategies to complete jobs on time.
• Provide customers with ongoing feedback on job status.
• Partner with Programming, Account Executives, and Mail Plant Account Managers.
• Occasionally communicate with external customers to support smooth and efficient data processing production work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level