Production Site IT Support Shop Floor

GE Aerospace•Evendale, OH

18h•Onsite

About The Position

Production Shop Floor Support for Digital, Hardware, Software, Infrastructure and users. This role involves owning IT operations for the manufacturing site, focusing on shop floor systems and applications. The individual will ensure the performance, reliability, and availability of the site's IT infrastructure and applications, acting as the Site IT lead and a member of the shop leadership team. Key activities include implementing the site IT/digital roadmap, driving continuous improvement, partnering with business leaders to understand IT needs, and managing Digital Workplace technologies. The role also encompasses deploying, managing, and supporting shop floor PCs and related hardware, as well as printers, MFPs, on-site A/V, and telecommunications equipment. Providing on-site support for networking infrastructure, coordinating infrastructure work with central IT/DT teams, and participating in lean, cost-saving, and technology refresh projects are also crucial. Additionally, the role requires responding to cybersecurity threats, supporting security best practices, and escalating IT/DT issues impacting production, including providing on-call support.

Requirements

Bachelor’s degree from accredited university or college with minimum of 2 years of professional experience OR Associates degree with minimum of 5 years of professional experience OR High School Diploma with minimum of 7 years of professional experience
Minimum 2 years of IT support or infrastructure experience (manufacturing or industrial environment preferred)
Experience supporting PCs, printers, and basic network infrastructure
Strong troubleshooting and problem-solving skills
Ability to communicate clearly with both technical and non-technical users
Comfort working in a fast-paced, production-focused environment
Collaborative mindset and ability to work across departments and teams
Willingness to learn new tools and technologies and drive change
Legal authorization to work in the U.S. is required.
Must be a U.S. Person (U.S. lawful permanent resident, U.S. Citizen, granted asylee or refugee status)

Nice To Haves

Proven track record as a change agent, driving adoption of new tools and processes
Strong collaboration skills with multiple stakeholders
Ability to make decisions with incomplete information and clearly state assumptions
Consulting mindset: able to translate business needs into technology solutions
Curiosity and creativity in identifying improvements and new ideas
Strong influence skills to gain buy-in and alignment across the site

Responsibilities

Own IT operations for the manufacturing site, focusing on shop floor systems and applications
Ensure performance, reliability, and availability of site IT infrastructure and applications
Serve as the Site IT lead and member of the shop leadership team
Implement the site IT/digital roadmap and drive continuous improvement
Partner with business leaders to understand IT needs and influence technology decisions
Manage Digital Workplace technologies (end-user devices, collaboration tools, etc.)
Deploy, manage, and support shop floor PCs and related hardware
Support printers, MFPs, on-site A/V, and telecommunications equipment
Provide on-site support for networking infrastructure
Coordinate infrastructure work and upgrades with central IT/DT teams
Participate in lean, cost-saving, and technology refresh/obsolescence projects
Respond quickly to cybersecurity threats and support security best practices
Escalate IT/DT issues impacting production and provide on-call support as needed