IT Site Support Administrator

ALKEGEN•Rochester, NH

22h•Onsite

About The Position

Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, Alkegen is delivering products that enable the world to breathe easier, live greener, and go further than ever before. With over 60 manufacturing facilities and a global workforce of over 9,000 of the industry’s most experienced talent, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career opportunities with globe-spanning reach, from production operators to engineers, technicians to specialists, sales to leadership. The IT Site Support Administrator is a technical position within the IT organization, responsible for maintaining the design, integrity, and performance of IT Systems. As a member of the IT Operations team and the technical service desk, this individual plays a key role in delivering high-quality support and exceptional customer satisfaction. Reporting directly to the IT Site Operations Manager, the incumbent is required to work independently with minimal supervision. This is a customer-facing role that interacts with people at every level of the organization, providing support services, contributing to continual development, and assisting in the deployment of global IT Infrastructure and Operations initiatives. Alkegen strives every day to help people – ALL PEOPLE – breathe easier, live greener, and go further than ever before, believing that diversity and inclusion are central to this mission and impact. The company's diverse and inclusive culture drives growth and innovation by actively embracing differences and using varied perspectives to solve complex challenges. Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class. Alkegen is a specialty materials leader serving mission-critical systems for the future, including battery technologies, electric vehicles, filtration media, and specialty insulation materials that enable customers to reduce fossil fuel consumption, save energy, and live greener. The company is a vertically integrated manufacturer with global reach and talent, with 60 manufacturing facilities and 9,000+ highly skilled employees worldwide, dedicated to sustainability and human health.

Requirements

Bachelors | Associate Degree preferred
5+ years of equivalent experience in IT support functions.
Clear understanding of networking principles and the ability to isolate and resolve issues (LAN/WAN).
In-depth experience in a Microsoft-based environment (Active directory and Windows)
A strong knowledge of IT Infrastructure, security, systems and applications
Self motivated with a sharp attention to detail
Knowledge of IT Operations, processes and best practices
Possesses excellent self-management, interpersonal communication and organizational skills with a strong commitment to a TEAM environment.
Ability to easily adapt to and learn new technologies
Strong customer service skills with the ability to articulate clearly to a non-technical audience
Excellent verbal/written communications and listening skills.

Nice To Haves

Knowledge of Virtual Environments (VMWare/ESXi, Hyper-V)
Cisco IOS
SCCM
Crestron
Mitel/Shortel
Azure
ERP
EDI
CAD/CAM Applications
Manufacturing/Automation

Responsibilities

Manage business critical IT systems to include Active Directory, M365, VoIP, MDM solutions
Isolate/troubleshoot network connectivity issues.
Respond to and provide accurate incident resolution and service request management within established SLA
System Imaging, upgrades, configuration, and deployment utilizing enterprise-based tools
Manage and verify integrity of backups and restores of Company data.
Identify and mitigate potential areas of risk
Contribute to knowledgebase and process archives through technical documentation
Sustain state-of-the-art awareness to technologies that benefit the organization and its goals.
Participate in Divisional and Global Infrastructure implementation projects
Availability to participate in On Call Rotation 1x/month – Triage / Troubleshoot all Emergency issues in accordance with the critical response process.
Act as Project Manager for site projects taking responsibility for implementation within the larger business initiative
Train users in best practice usage of IT in line with documentation and procedures
Work with internal and external partners