Production Scheduler

PCNA

50d

About The Position

The Production Scheduler and Expeditor is responsible for coordinating and prioritizing production workloads to ensure on-time delivery and high customer satisfaction. This role serves as a key liaison between Internal Operations, Production, Shipping, and Warehouse teams, with a strong focus on expediting urgent and same-day customer requests.

Requirements

Ability to multitask and manage competing priorities.
Highly organized with excellent attention to detail.
Ability to work independently as well as collaboratively in a team environment.
Customer-service-oriented mindset with strong follow-up skills.
Excellent written and verbal communication skills.
Ability to positively interact with multiple departments across the organization.
High School Diploma or equivalent required.
English required; bilingual skills preferred.
1–3 years of experience in production scheduling, expediting, manufacturing operations, logistics, or a fast-paced operations environment
Computer proficient with experience entering, updating, and validating data in ERP or order management systems
Proficiency in Microsoft Office, specifically Excel (sorting, filtering, basic formulas)
Basic understanding of production or warehouse workflows (order release, production, packing, shipping)
Experience working with deadlines and time-sensitive orders, including same-day or urgent requests
Ability to interpret work orders, production reports, and order statuses

Nice To Haves

bilingual skills preferred

Responsibilities

Schedule and manage production workloads within the system.
Support production planning activities to meet customer delivery requirements.
Maintain accurate data in ERP systems and spreadsheets.
Process and review production operation reports as needed.
Provide expediting support between Internal Operations and Production/Shipping/Warehouse teams.
Ensure all Same Day and Urgent Customer Requests are prioritized and expedited through the system.
Manage order updates requiring production order label changes.
Follow up on order status updates to ensure timely progression.
Assist Internal Operations with product decorating and production-related questions.
Locate, review, and understand all pertinent work order details.
Communicate proactively with customers when orders do not ship as requested.
Maintain a strong understanding of workflow from Internal Operations through Production, Packing, and Shipping.
Communicate critical information to Supervisors and cross-functional teams to ensure job quality and on-time delivery.
Support other departments or perform additional duties as assigned by supervisors or management.