Production Scheduler

Aston Carter•Phoenix, AZ

1d•$23 - $25•Onsite

About The Position

The Production Scheduler serves as the primary liaison between the Customer Care team, customers, installation teams, and local market operations. This role is responsible for coordinating installation schedules, maximizing installation capacity, and ensuring projects are completed efficiently and on time. The Production Assistant plays a critical role in maintaining communication with customers and internal stakeholders while proactively addressing scheduling challenges and project changes.

Requirements

Strong scheduling, coordination, and organizational skills.
Excellent communication and customer service abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and the ability to adapt quickly to changing priorities.
Proficiency in Microsoft Office and scheduling or project tracking systems.

Nice To Haves

Experience working with construction, remodeling, production scheduling, or field operations is preferred.

Responsibilities

Schedule and coordinate installation projects to optimize crew utilization and operational efficiency.
Serve as the primary point of contact between customers, Customer Care, installation managers, sales managers, and field crews.
Build and maintain installation schedules several weeks in advance while filling schedule gaps as they arise.
Communicate project timelines, updates, and scheduling changes to customers in a timely and professional manner.
Respond to service requests and customer inquiries, ensuring issues are addressed promptly.
Collaborate with installation and sales management teams to adjust schedules and reallocate resources when project timelines shift due to material delays, permitting issues, or other unforeseen circumstances.
Coordinate with internal departments and external entities, including local permitting agencies, to support project completion.
Monitor project progress and provide accurate status updates to customers and stakeholders.
Develop a strong understanding of installation crews, their skill sets, and project requirements to ensure the appropriate team is assigned to each installation.