Prod Floor Ops Spec I

Excellus BCBS•Rochester, NY

About The Position

Under general supervision of department management, the Production Print Specialist supports one or more areas of Production Operations. Assignments are determined by operational need and may include day, evening, and/or overnight shifts, with some assignments requiring weekend coverage. The incumbent will be notified three days ahead of any shift assignment adjustment. Work activities are assigned daily based on work volumes and department needs. At Level I, the role operates production printers and finishing equipment according to established procedures and maintains equipment in accordance with manufacturers’ specifications. It reviews and prints job requests, monitors quality and completeness, performs basic bindery functions, packages completed work, and completes associated documentation. The role also maintains equipment and work areas, monitors and manages print-related supply inventory, and performs basic floor copier maintenance. At Level II, in addition to Level I duties, the role serves as a subject matter expert on production print equipment, software, and bindery operations. It performs basic through advanced equipment operation and setup, troubleshoots bindery equipment, completes handwork assembly and packaging, and performs advanced floor copier maintenance. It may also assist other departments when a machine is inoperable. All levels are expected to follow safety and housekeeping standards, maintain appropriate files and records, report equipment issues, protect member privacy, support the company’s mission and values, and maintain regular and reliable attendance. Other functions may be assigned by management.

Requirements

High school diploma, vocational education, or GED.
Knowledge of operating computer workstations, including software commands, touch screens or mouse, and storage and manipulation of information.
Ability to prioritize assignments, work independently, and demonstrate strong organizational skills.
Excellent manual dexterity.
Ability to lift up to 90 pounds.
For Level II, ability to work on multiple production machines throughout the Printroom.
For Level II, three or more years of experience in a production environment.
Some shifts may require a valid Class D driver’s license and a clean driving record.

Nice To Haves

Background in printing is helpful.

Responsibilities

Operate production printers and finishing equipment according to established procedures.
Maintain production print equipment in accordance with manufacturers’ specifications, including routine maintenance such as adding toner and lubricant.
Contact service to report equipment problems or obtain information.
Review job requests and print jobs on a timely basis, including work using continuous-feed and cut-sheet devices; wide-format printing is excluded from Level I duties.
Monitor job quality and completeness, and regularly check print quality and accuracy.
Package completed jobs, complete work orders, tickets, and delivery receipts as necessary, and place them in assigned areas.
Perform basic bindery functions as specified on work orders or job tickets, including folding, cutting, padding, punching, spiral or coil binding, collating, scoring, perforating, drilling, stitching or stapling, and laminating.
Operate applicable production equipment, which may include a hydraulic drill, power cutter, three-knife trimmer, stitcher/folder/collator, folder, or die press.
Clean and maintain equipment and work areas according to maintenance procedures, and update maintenance logs.
Monitor and manage inventory of print-related supplies, including paper, toner, developer, bindery supplies, and other machine-related supplies; order and stock supplies as instructed by a supervisor.
Perform basic floor copier maintenance, such as replacing toner and delivering paper.
At Level II, operate production print equipment from basic through advanced levels, including continuous-feed presses with pre/post equipment, near-line finishing, cut-sheet printers, MICR printers, and wide-format printers.
At Level II, serve as a subject matter expert on production print software tools, including Ricoh Process Director (RPD), Rochester Software Associates (RSA) Q-Direct, RSA WebCRD, and Avanti Slingshot.
At Level II, serve as a subject matter expert in bindery, including envelope printers, slit/cut/crease equipment, production cutters, high-speed folders, hydraulic drills, and book binders.
At Level II, set up equipment for basic and complex jobs, troubleshoot bindery equipment issues, perform handwork assembly to specifications, and package jobs and complete associated documentation.
At Level II, perform advanced floor copier maintenance, including troubleshooting and clearing jams.
Assist other departments when a machine is inoperable, which may include hand stuffing or filling supply orders.
Observe safety and housekeeping standards in the work area.
Maintain appropriate files, records, and equipment manuals, and inform a supervisor of equipment issues.
Support the Lifetime Healthcare Companies’ mission and values, follow the Corporate Code of Conduct, and demonstrate the Lifetime Way values and beliefs.
Maintain member privacy in accordance with corporate privacy policies and procedures.
Maintain regular and reliable attendance and perform other functions assigned by management.