Production Planning Supervisor

DHL Supply Chain•Wilmer, TX

About The Position

The Production Planning Supervisor serves as the primary liaison between order management and labor management, Operations, and the customer. The role oversees order research, waving matrices and rules, and production release to the floor, while collaborating with Operations to achieve SLA goals. It manages exception reporting for KPI misses and leads continuous improvement in order management. The supervisor develops feasible master production schedules for finished goods and component items based on capacity requirements, provides manufacturing and purchasing with daily-bucketed SKU schedules, and establishes production compliance metrics. The role participates in ERP implementation and maintains compliance with online scheduling processes, while leading the installation of standard Master Production Scheduling processes in accordance with MRPII methodology. The role leads, motivates, and develops frontline associates through coaching and support, fostering a team culture of inclusion and belonging. It maintains communication across departments to address production priorities and shortfalls promptly and with limited impact to customer service. Responsibilities include updating the plant's 13-week finished-goods master production schedule weekly, scheduling requirements using the Production Planning Module, and managing production scheduling to meet customer expectations while optimizing staffing, equipment, and other plant resources. The supervisor leads weekly scheduling meetings and presents proposed schedules that balance departmental priorities with customer requirements. The role partners with customer planners to understand expectations for accuracy, quality, and timeliness and develops methods to meet or exceed them. It also assists with cycle counting and physical inventory to maintain accurate inventory accounting, performs daily and weekly production-reporting and review tasks, maintains the Shop Order Process, and promotes a respectful working environment that supports continuous improvement and company policies.

Requirements

Bachelor's degree or equivalent to four years of work experience.
At least 3 years of experience with Microsoft Office applications, particularly Excel.

Nice To Haves

At least 3 years of scheduling experience.
At least 1 year of experience with the Adage ERP scheduling system.

Responsibilities

Serve as the primary liaison between order management and labor management, Operations, and the customer.
Oversee waving matrices, waving rules, production release to the floor, and order research.
Collaborate with Operations to achieve SLA goals.
Report KPI misses and lead continuous improvement efforts in order management.
Develop feasible master production schedules for finished goods and component items based on capacity requirements.
Provide daily-bucketed schedules by SKU to manufacturing and purchasing, and establish production compliance metrics.
Participate in ERP implementation and support implementation, maintenance, and compliance with online scheduling processes.
Lead efforts to establish standard Master Production Scheduling processes in accordance with MRPII methodology.
Lead, motivate, coach, and develop frontline associates, fostering inclusion and belonging.
Communicate with departments to address production priorities and shortfalls promptly while limiting customer-service impact.
Update the plant's 13-week master production schedule for finished goods weekly.
Schedule requirements using the Production Planning Module.
Manage production scheduling to meet customer needs and expectations while optimizing plant resources such as staffing and equipment.
Lead weekly scheduling meetings and present proposed schedules that account for departmental priorities and customer requirements.
Partner with customer planners to understand expectations for accuracy, quality, and timeliness and develop methods to meet or exceed them.
Assist with cycle counting and physical inventory processes to maintain accurate inventory accounting.
Perform daily and weekly tasks including the Daily Attainment Report, Scrap Report, Capacity Tool, Bridge Forecast vs. Actual, Yield Opportunities, Labor Review with Operations, and maintaining the Shop Order Process.
Create a positive, respectful working environment that supports continuous improvement and reinforces company philosophy and policies.