Manager, Planning
About The Position
Fuller Technologies is seeking a Production Planner to manage end-to-end work orders, RMAs, scheduling, and cross-functional coordination to support timely and efficient service delivery. The position supports continuous improvement, operational efficiency, and compliance with quality, cost, and safety standards at the Northampton manufacturing facility. The role coordinates with service, sales, engineering, project management, customers, and external vendors. It also provides administrative support to the Service department and maintains contract files and communication about contract progress. The company describes a clean and safe work environment and offers opportunities for development within a global network of colleagues.
Requirements
- Experience in a workshop environment.
- College degree or relevant experience.
- Proficiency with Microsoft Word, Excel, PowerPoint, and Microsoft Office programs.
- Ability to handle multiple tasks simultaneously and strong time-management skills.
- Ability to establish good connections with a broad range of people and work as part of a team.
- A sense of urgency, proactive approach, customer-driven mindset, and motivation.
- Knowledge of various parts and assemblies by part number and physical appearance.
- Ability to deliver in a fast-paced, changing environment while maintaining high attention to detail.
- Perseverance and ability to prioritize and execute tasks to meet deadlines.
Nice To Haves
- Knowledge of Oracle or Microsoft Dynamics 365 ERP-based applications; training will be provided.
Responsibilities
- Initiate RMA numbers for incoming rebuild orders.
- Review MPS action reports; initiate and schedule work orders to support sales order ship dates; make timely changes, close work orders, and track their status.
- Create and use operational metrics to continuously improve processes.
- Review longer-term team and/or machine capacity, balance workloads, expedite operations that could delay schedules, and adjust schedules for unforeseen conditions.
- Provide administrative support to Service department staff as needed.
- Coordinate with the Service Center when parts arrive so product building can begin and work orders can be closed.
- Handle customer requests regarding service repairs, freight charges, shipment sizes, and parts availability.
- Identify opportunities to automate manual processes to reduce costs and improve performance.
- Follow up on past-due open purchase orders.
- Issue inquiries to external vendors and ensure timely receipt of offers.
- Maintain complete and orderly contract files and keep customers and sales teams informed about contract progress or significant events.
- Monitor engineering progress and related documentation, and respond to internal or external delays.
- Report project deviations or risks involving quality, time, or cost to project management.
- Promote personal and team safety, including the safety of others affected by company operations.
Benefits
- Health, dental, disability, life, and voluntary insurance options.
- Paid time off.
- 10 annual holidays.
- Parental maternity leave.
- 401(k) with company matching.
- Employee Assistance Program.
- Growth opportunities within a global network of supportive colleagues.
- Clean and safe work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
