Production Operations Lead

Manulife•Boston, MA

1d•Onsite

About The Position

As a Production Operations Lead, you will play a key role in delivering customer and participant communications across print, direct mail, digital, and fulfillment channels. You will partner with internal stakeholders, creative teams, and external vendors to coordinate end-to-end production and distribution activities that support our mission of making decisions easier and lives better. This role offers the opportunity to influence how customer communications are produced and delivered while developing expertise in project management, vendor management, print production, and fulfillment operations within a collaborative and fast-paced environment.

Requirements

5+ years of experience in print production, print operations, direct mail, fulfillment, marketing production, or a related field.
3+ years of project management or project coordination experience managing multiple concurrent projects.
Bachelor's degree, diploma, or equivalent combination of education and relevant experience.
Strong proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Nice To Haves

Experience managing external print, fulfillment, and direct mail vendors.
Knowledge of print production processes, procurement, and fulfillment operations.
Experience working in financial services, insurance, or another regulated industry.
Understanding of creative development, graphic design, and production workflows.
Experience using workflow, project management, or production management systems.

Responsibilities

Manage end-to-end production projects across print, direct mail, digital, and fulfillment channels, ensuring timely and accurate delivery.
Serve as the primary liaison between business partners, creative teams, fulfillment teams, and external vendors.
Coordinate print production, procurement, vendor bidding, scheduling, and invoice management to ensure quality and cost-effective execution.
Manage direct mail initiatives, including coordination of print vendors, mail houses, mailing lists, and distribution activities.
Monitor fulfillment inventory levels, recommend print quantities, and support operational reporting and process improvements.

Benefits

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
financial education and counseling resources
up to 11 paid holidays
3 personal days
150 hours of vacation
40 hours of sick time (or more where required by law) each year
full range of statutory leaves of absence