Production Operations Lead

Manulife • Boston, MA

22h • $61,875 - $103,125 • Onsite

About The Position

The Production Operations Lead coordinates customer and participant communications across print, direct mail, digital, and fulfillment channels. The role partners with internal stakeholders, creative teams, fulfillment teams, and external vendors to manage end-to-end production and distribution activities. It offers the opportunity to influence how communications are produced and delivered while building expertise in project management, vendor management, print production, and fulfillment operations in a collaborative, fast-paced environment.

Requirements

• At least 5 years of experience in print production, print operations, direct mail, fulfillment, marketing production, or a related field.
• At least 3 years of project management or project coordination experience managing multiple concurrent projects.
• Bachelor's degree, diploma, or equivalent combination of education and relevant experience.
• Strong proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Nice To Haves

• Experience managing external print, fulfillment, and direct mail vendors.
• Knowledge of print production processes, procurement, and fulfillment operations.
• Experience working in financial services, insurance, or another regulated industry.
• Understanding of creative development, graphic design, and production workflows.
• Experience using workflow, project management, or production management systems.

Responsibilities

• Manage end-to-end production projects across print, direct mail, digital, and fulfillment channels, ensuring timely and accurate delivery.
• Serve as the primary liaison between business partners, creative teams, fulfillment teams, and external vendors.
• Coordinate print production, procurement, vendor bidding, scheduling, and invoice management to support quality and cost-effective execution.
• Manage direct mail initiatives, including coordination of print vendors, mail houses, mailing lists, and distribution activities.
• Monitor fulfillment inventory levels, recommend print quantities, and support operational reporting and process improvements.

Benefits

• Customizable health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
• Adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Retirement savings plans, including pension/401(k) savings plans, and a global share ownership plan with employer matching contributions.
• Financial education and counseling resources.
• U.S. paid time off including up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time each year, or more where required by law.
• Statutory leaves of absence.
• Incentive programs with compensation tied to business and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level