Production Operations Coordinator

Emerson College • Boston, MA

4d • $21 - $25 • Onsite

About The Position

Join our community and experience Emerson College! Reporting to the Venue Production Manager, Production Operations Coordinators will act as a Technical Supervisor on Duty, who is assigned to engagements in Office of the Arts venues, and is responsible for on-site management of spaces. The TSoD acts as in-person real-time client or company liaisons for all OA events, shows, and work calls. Working with Office of the Arts Production staff, Production Operations Coordinators help provide superior production values in Office of the Arts venues while ensuring safe working equipment and practices. Production Operations Coordinators coordinate and assist with venue operations as they relate to the day-to-day use of the Office of the Arts (OA) facilities. Production Operations Coordinators plan and execute projects independently with limited supervision and solve a variety of technical problems, often adjusting methods on the fly. ESSENTIAL JOB DUTIES Act as a Technical Supervisor on Duty, who is assigned to engagements in Office of the Arts venues, and is responsible for on-site management of spaces. On any given shift, a TSOD could be responsible for everything from a small rehearsal to a large-scale theatrical performance. The TSOD often acts as the sole Office of the Arts representative in the venue and, in lieu of other specific departmental onsite management, takes on critical responsibilities and decision-making authority including initiating the evacuation of up to 1200 patrons and theater staff in emergency situations and acting as the on-site supervisor of Office of the Arts intermittent and student employees, primarily serving in this capacity during evenings and weekends. Communicates day-of schedule changes to stakeholders in OA. Coordinate with ECPD or the Boston Fire Department in cases of emergencies in the venue. Provides communication between the technical staff of a theatrical production and Guest Experience staff, ensuring events operate safely and efficiently. Provides knowledge and judgment of best practices and safe operation of the technical systems in the theaters, monitors and enforces health and safety procedures. Act as the Office of The Arts Production representative for clients during their scheduled TSOD shifts. Responds to technical issues within the building’s theatrical systems and equipment, providing troubleshooting, and contact the appropriate colleague to offer resolutions when systems or equipment need a more focused understanding. Coordinate with the Events Supervisor and the Venue Production Manager to schedule intermittent and contractor labor for both internal and external events as determined by the needs of the client. Schedule Intermittent and Student Stage Door Supervisors as determined by venue access needs. Coordinate and maintain inventory of venue equipment including tables, chairs, rehearsal cubes, easels, stanchions, linens, and other furniture and accessories for use by venue clients and the Office of the Arts Production Department. Communicate with the Facilities Department, placing work orders and following up on facility cleaning, repair, and maintenance work. Maintain Loading Dock Schedules, coordinating with venue clients and Office of the Arts Production staff to communicate loading dock activity with stakeholders. Schedule and lead walkthroughs with Production Department representatives, taking and communicating notes and following through on work orders. Supervise student employees in day-to-day tasks related to the maintenance and upkeep of the theater and related support spaces. Purchase and Track supplies for operations and maintenance. Act as event run crew when needed. Schedule specific departmental safety trainings, including the safe usage of harnesses, scaffolding, personnel lifts, and tools when needed for both Office of the Arts employees, Performing Arts students, and external clients. Attend both internal department meetings and client walkthroughs as needed. Other duties as assigned

Requirements

• Associate’s Degree or 2 years’ experience in theatrical supervision and crew management required.
• OSHA 30 certification or have the ability to become certified within 3 months of hire date required.
• Knowledge of and experience with operating lighting consoles.
• Knowledge of and experience with operating digital audio mixing consoles.
• Demonstrable knowledge of theatrical operations and equipment.
• Demonstrable knowledge of Microsoft Office or Google Suite.

Responsibilities

• Act as a Technical Supervisor on Duty, who is assigned to engagements in Office of the Arts venues, and is responsible for on-site management of spaces.
• Communicates day-of schedule changes to stakeholders in OA.
• Coordinate with ECPD or the Boston Fire Department in cases of emergencies in the venue.
• Provides communication between the technical staff of a theatrical production and Guest Experience staff, ensuring events operate safely and efficiently.
• Provides knowledge and judgment of best practices and safe operation of the technical systems in the theaters, monitors and enforces health and safety procedures.
• Act as the Office of The Arts Production representative for clients during their scheduled TSOD shifts.
• Responds to technical issues within the building’s theatrical systems and equipment, providing troubleshooting, and contact the appropriate colleague to offer resolutions when systems or equipment need a more focused understanding.
• Coordinate with the Events Supervisor and the Venue Production Manager to schedule intermittent and contractor labor for both internal and external events as determined by the needs of the client.
• Schedule Intermittent and Student Stage Door Supervisors as determined by venue access needs.
• Coordinate and maintain inventory of venue equipment including tables, chairs, rehearsal cubes, easels, stanchions, linens, and other furniture and accessories for use by venue clients and the Office of the Arts Production Department.
• Communicate with the Facilities Department, placing work orders and following up on facility cleaning, repair, and maintenance work.
• Maintain Loading Dock Schedules, coordinating with venue clients and Office of the Arts Production staff to communicate loading dock activity with stakeholders.
• Schedule and lead walkthroughs with Production Department representatives, taking and communicating notes and following through on work orders.
• Supervise student employees in day-to-day tasks related to the maintenance and upkeep of the theater and related support spaces.
• Purchase and Track supplies for operations and maintenance.
• Act as event run crew when needed.
• Schedule specific departmental safety trainings, including the safe usage of harnesses, scaffolding, personnel lifts, and tools when needed for both Office of the Arts employees, Performing Arts students, and external clients.
• Attend both internal department meetings and client walkthroughs as needed.
• Other duties as assigned

Benefits

• In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members.
• We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
• Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible.
• Additional benefits, such as life and disability coverage and commuter offerings, are available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree