Production Operations Associate I
About The Position
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the Role As a Production Operations Associate I, you will play a critical role in supporting remittance processing operations by ensuring the accurate and timely handling of financial transactions and payment-related documents. You will work in a production-driven environment focused on quality, accuracy, compliance, and service delivery. Success in this role means consistently meeting processing goals, maintaining data integrity, and supporting operational excellence. You will contribute to the efficient movement of payments while helping deliver reliable outcomes for clients and stakeholders.
Requirements
- High school diploma or equivalent combination of education, training, and relevant experience
- Ability to process high volumes of transactions while maintaining accuracy and attention to detail
- Experience working with data entry, payment processing, document handling, or operational workflows
- Strong organizational and time management skills in a production-focused environment
- Ability to follow established procedures, controls, and compliance requirements consistently
- Strong problem-solving skills with the ability to identify and resolve processing exceptions
- Effective verbal and written communication skills
- Proficiency with computer applications, data management systems, and standard office technology
Nice To Haves
- Experience in remittance processing, lockbox operations, payment services, or financial operations
- Familiarity with financial transaction processing environments
- Experience working with quality control standards and operational metrics
- Knowledge of document imaging, records management, or reconciliation activities
- Ability to adapt quickly to changing priorities and production demands
Responsibilities
- Process remittance payments, financial transactions, and associated documentation with accuracy and efficiency
- Review, sort, prepare, and validate incoming remittance materials according to established procedures
- Perform data entry and transaction processing while maintaining high quality standards
- Identify and resolve processing discrepancies, exceptions, and documentation issues
- Ensure payment information is accurately recorded and reconciled within required systems
- Follow operational controls, security procedures, and regulatory requirements for financial transaction handling
- Meet productivity, quality, and service-level objectives in a production environment
- Support daily workflow management by prioritizing tasks and maintaining processing deadlines
- Collaborate with team members and operational partners to address processing challenges and improve outcomes
- Maintain accurate records and documentation to support audit readiness and operational transparency
Benefits
- Opportunities to make an impact in fintech
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
