Production Operations Associate I

FIS • US MN EAG 2900 STE 125, MN

9d • Onsite

About The Position

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know: Are you FIS?

Requirements

• High school diploma or GED required; additional education or equivalent work experience preferred.
• Ability to follow detailed procedures, meet deadlines, and manage high-volume work accurately.
• Strong attention to detail and commitment to quality.
• Ability to research issues, identify discrepancies, and apply appropriate resolution steps.
• Strong written and verbal communication skills.
• Ability to work independently while also collaborating effectively with team members and leadership.
• Comfortable using Microsoft Office applications, internal systems, scanners, tracking tools, and shared spreadsheets.

Nice To Haves

• Previous experience in consumer relations, customer service, document processing, financial services, dispute processing, remittance processing, or a related operations environment preferred.

Responsibilities

• Receive, review, sort, scan, import, and process Consumer Relations mail, documentation, and correspondence according to established procedures.
• Prioritize critical Consumer Relations work types, including regulatory, legal, supervisor review, security freeze, financial institution response, identity theft, and Social Security number-related items.
• Research consumer inquiries, disputes, and issues to identify the root cause and determine the appropriate resolution path.
• Document consumer information, processing activity, and case details accurately in the appropriate systems, spreadsheets, or tracking tools.
• Ensure consumer requests and disputes are handled within required timelines and in compliance with applicable policies, procedures, and regulatory expectations.
• Communicate processing updates, concerns, and issue trends to leadership or designated contacts as required.
• Escalate complex, sensitive, or unresolved issues to the appropriate resource, supervisor, or support team for guidance and resolution.
• Maintain confidentiality and safeguard consumer, client, and company information always.
• Meet established productivity, accuracy, quality, and service-level expectations.
• Support team coverage, cross-training, and other Consumer Relations processing activities as business needs require.
• Perform other related duties as assigned.
• Support the Remittance Processing Team when time and workload permit.

Benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back in your community
• A fantastic range of benefits designed to help support your lifestyle and wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED