Production Manager
About The Position
The Production Manager champions the company’s production processes and core values, coaching team members to deliver high-quality service efficiently and safely. The role focuses heavily on training new team members, oversees some field crews as direct reports, and works closely with Account Managers to support customer service quality. The Production Manager conducts quality site assessments, coaches crews on improvement opportunities, and manages safety practices in cooperation with HR. The role also champions the morning routine at both locations, helping crews get ready for their jobs and minimizing unproductive time at the shop. Seasonal duties include assisting with annual flower procurement, installation, and maintenance in the spring, and managing salting events in the winter. Mechanical knowledge and real-time troubleshooting ability are beneficial. The position may occasionally require working outside standard hours to meet customer needs, meeting with customers to discuss projects or services, and temporarily filling in as a crew leader. Strong customer service skills and the ability to work well in a team are essential. The company values a winning attitude, constructive feedback, and a willingness to challenge oneself and team members. The role reports to the Columbus location at 677 North Wilson Rd., Columbus, OH 43204, and is performed in person.
Requirements
- Driver’s license required.
- Strong customer service skills.
- Ability to work well in a team environment.
- Winning attitude and ability to give and receive constructive feedback.
- Ability to challenge oneself and team members.
Nice To Haves
- Mechanical knowledge and real-time troubleshooting ability.
Responsibilities
- Train new team members to perform their roles efficiently and safely.
- Oversee some field crews and manage them as direct reports.
- Work closely with Account Managers to support high-quality customer service.
- Visit sites and perform quality site assessments (QSAs).
- Coach team members on opportunities for improvement.
- Coach and manage safety practices in cooperation with HR.
- Champion the morning routine at both locations, preparing crews for their jobs and minimizing unproductive time at the shop.
- Assist with annual flower procurement, installation, and maintenance in the spring.
- Manage salting events in the winter.
- Troubleshoot mechanical issues in real time as needed.
- Occasionally work outside standard hours to meet customer needs.
- Meet with customers to discuss crew projects or services as needed.
- Temporarily fill a crew leader position when needed.
Benefits
- Competitive base salary and bonus structure
- Company vehicle and fuel
- Paid holidays
- Paid time off
- Company-matched savings program
- Reimbursement for approved business expenses
- Phone stipend
- Medical benefits
- Dental and vision benefits
- 401(k)
- Career development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
