Production Manager

Bank of America • Pleasanton, CA

15d • $130,000 - $165,000 • Onsite

About The Position

At Bank of America, the Production Manager directs the overall business process of mortgage business channels, including day-to-day sales and operational processes. The role drives and executes business strategy, fosters internal business partner relationships, and supports sales and customer care strategies.

The position drives performance trends in sales and operations, develops specialists and associates, deepens relationships with internal teams and customers, and executes customer-driven market strategies to improve operational excellence, customer experience, and digital capabilities. The position may also include management responsibilities, such as coaching and developing associates, promoting inclusion, managing processes and data, communicating enterprise priorities, maintaining risk discipline, managing budgets, building talent, and delivering business outcomes.

The role is subject to laws or regulations that restrict or prohibit hiring individuals with certain specified criminal histories, including FDIC, Safe Act/Loan Originators, and FINRA requirements. The job is associated with the listed California locations. Bank of America supports an in-office culture and selected employees may be required to work onsite in accordance with its workplace excellence policy.

Requirements

• 5+ years of mortgage banking, consumer lending, operations, fulfillment, or pipeline management experience.
• 3+ years of experience managing complex loan pipelines or operational workflows, with demonstrated success driving execution and meeting service-level commitments.
• Strong understanding of the mortgage lifecycle, including application, processing, underwriting, closing, and funding.
• Proven ability to lead and influence across multiple business partners without direct reporting authority.
• Experience identifying, escalating, and resolving operational risks, delays, and client-impacting issues.
• Demonstrated analytical skills, including experience using pipeline reporting, dashboards, and performance metrics to drive decisions.
• Strong verbal and written communication skills, with the ability to communicate effectively with frontline associates, operational leaders, and executives.
• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Experience leading cross-functional initiatives focused on cycle-time improvement, client experience, and operational excellence.
• Minimum education requirement: high school diploma, GED, secondary school, or equivalent.

Nice To Haves

• Mortgage Operations, Underwriting, Processing, Closing, Fulfillment, CDS, or Sales Support leadership experience.
• Experience supporting regional or enterprise-level production organizations.
• Knowledge of escalation management, process improvement, and continuous improvement methodologies.
• Experience presenting performance trends, risks, and recommendations to senior leadership.
• Familiarity with mortgage performance metrics, cycle-time management, and pipeline health reporting.
• Bachelor's degree or equivalent business experience preferred.

Responsibilities

• Drive performance trends for day-to-day sales and operational processes.
• Integrate and drive strategic management activities and develop specialists to deliver a client relationship-oriented culture.
• Deepen relationships within the internal team and with customers.
• Coach and develop associates to lead a world-class sales organization.
• Develop and execute customer-driven market strategies to drive operational excellence, enhance the customer experience, and promote digital capabilities.
• Model an inclusive environment for employees and clients aligned with company Great Place to Work goals.
• Demonstrate process knowledge, operational excellence, innovation, simplicity, data-based decision-making, and continuous improvement.
• Communicate enterprise decisions, purpose, and results, and connect them to team strategy, priorities, and contributions.
• Ensure appropriate risk discipline, controls, and culture to identify, escalate, and debate issues.
• Provide inspection, coaching, and feedback to motivate, differentiate, and improve performance.
• Manage expenses and budgets in alignment with objectives and make sound financial decisions.
• Assess talent and build bench strength for roles across the organization.
• Deliver results by prioritizing, inspecting, and appropriately delegating team work.

Benefits

• Industry-leading benefits.
• Access to paid time off.
• Resources and support for employees.
• Eligible to participate in the annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED