81E - Admin - Production Manager-81Eighty

Dallas Cowboys & Jones Entities•Frisco, TX

92d

About The Position

The 81Eighty Production Manager oversees end-to-end production coordination for branded merchandise and promotional products. The position leads Production Coordinators and Associates to ensure orders are executed accurately, on time, and within budget. It supports vendor management, invoicing accuracy, and collaboration with Warehouse and Accounting teams to facilitate delivery of client orders.

Requirements

Bachelor’s degree in Business, Supply Chain, or a related field, or equivalent experience.
3–5+ years of experience in promotional products, branded merchandise, or a related production or operations environment.
Strong understanding of promotional product workflows, including sourcing, decoration methods such as screen printing and embroidery, and vendor management.
Excellent organizational, communication, and problem-solving skills.
Proficiency in ERP or order management systems and Microsoft Excel.
Knowledge of promotional product production processes.
Vendor negotiation and relationship management skills.
Attention to detail and financial accuracy.
Ability to manage high-volume, deadline-driven work.
Leadership, team development, and cross-functional collaboration skills.

Nice To Haves

Previous experience managing or mentoring a team.

Responsibilities

Manage, mentor, and support Production Coordinators handling promotional product orders.
Serve as the primary escalation point for order-related questions, vendor issues, and production challenges.
Lead onboarding and training on systems, processes, and industry best practices, including sourcing, decoration methods, and timelines.
Conduct bi-weekly one-on-one meetings to support performance, development, and goal setting.
Foster a fast-paced, solutions-oriented team culture focused on accuracy and client satisfaction.
Oversee promotional product orders from purchase order placement through production, shipment, and delivery.
Ensure coordinators manage timelines, proofs, vendor communications, and order status updates effectively.
Monitor order progress and proactively address delays, quality issues, and vendor constraints.
Implement and improve processes to enhance efficiency, scalability, and service levels.
Manage reporting related to production volume, order status, inventory, and attributing.
Support vendor relationships through effective communication, reliability, and quality standards.
Monitor the invoicing lifecycle to ensure vendor invoices are received, reviewed, and processed promptly.
Review and approve invoice coding for accuracy across products, freight, decoration, and additional charges.
Partner with Accounting to resolve discrepancies, track accruals, and ensure financial accuracy.
Ensure adherence to pricing, margin, and billing guidelines.
Coordinate with Warehouse teams on accurate receiving, inventory handling, kitting, and fulfillment.
Collaborate with Accounting on invoicing, reconciliation, and financial reporting.
Partner with Sales and Account teams as needed to support client deliverables, timelines, and issue resolution.
Act as a liaison to maintain alignment across all stages of the order lifecycle.