Production Manager

SERVPRO of Springfield•Springfield, IL

13d

About The Position

The Production Manager reports to the General Manager and demonstrates the company’s Here to Help® commitment to customers and clients by coordinating, monitoring, and performing project work to meet service needs and provide a positive customer experience. The role leads day-to-day facility activities and ensures job schedules and products meet customer quality standards at minimum cost. The Production Manager oversees assigned restoration projects and crews, including schedules, resources, production levels, quality control, expenses, and customer satisfaction.

Requirements

High school graduate or GED equivalent.
Valid driver’s license.
Experience building a strong team and tangible leadership skills.
Strong process- and results-driven attitude.
Ability to multitask and remain detail-oriented.
Knowledge of relevant computer applications.
Ability to successfully complete a background check, subject to applicable law.
Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
Ability to repetitively push, pull, lift, and carry objects.
Ability to work with or around cleaning agents.

Nice To Haves

At least one year of restoration industry experience is preferred.
IICRC certification is a plus but not required.

Responsibilities

Ensure accurate project scopes of work and prepare estimates using computer hardware and proprietary software.
Negotiate customer or client approval of project scopes and estimates.
Schedule, coordinate, and oversee crews, subcontractors, and resources on active projects.
Review job-site documentation to support services provided and ensure client requirements and billing processes are met.
Maintain written communication with customers, teammates, vendors, and insurance representatives.
Manage production expenses, including equipment, vehicles, and other material assets.
Coordinate and perform production processes as scheduled and ensure quality control.
Manage customer and client experience and satisfaction, including monitoring online reviews.
Communicate clear expectations to restoration technicians and supervise their activities.
Document detailed and accurate job files supporting services provided.
Manage labor and consumable-item usage on assigned projects.
Communicate project progress and issues to the General Manager and office staff.
Oversee the day-to-day operations of restoration crews, including schedules and production levels.
Manage workforce tasks and activities to ensure jobs are processed in a timely manner.
Develop and implement processes to improve performance.
Develop employees for greater responsibility and improve production personnel’s abilities, skills, and knowledge through instruction and training.
Work with support personnel to ensure all job requirements are met and prevent delays.
Ensure strict compliance with safety procedures and implement safe working procedures in assigned restoration areas.
Communicate and follow OSHA job-safety guidelines.
Protect and properly use equipment and materials.
Coach and train restoration technicians.
Provide priority response to potential customers.