Production Manager

IMS Technology Services•Knoxville, TN

About The Position

The Production Manager is an integral member of the Event Staging team at IMS and Streamline Productions, supporting corporate meetings and large-scale events, launches, press and hospitality events, experiential marketing, faith-based groups, and custom events. The role manages 30–40 events annually for B2B, nonprofit, and B2C clients, providing event management through research, communication, design, coordination, and team accountability. The Production Manager develops comprehensive event budgets, manages internal processes and team members, controls costs and expenses to meet company profit standards, and ensures appropriate technology and onsite support. The position reports directly to the Sr. Director of Production Management and is expected to drive client perceptions of IMS service, quality, on-time delivery, and problem-solving.

Requirements

At least 2 years of event project management experience and at least 5 years of event experience supporting onsite event operations.
Bachelor’s degree in communications or marketing, or equivalent experience in a related field.
Strong planning and organizational skills to manage multiple programs and resources while making immediate, critical decisions based on company values, guidelines, and processes.
Sound decision-making and problem-solving skills based on client and industry knowledge.
Ability to lead small- to medium-scale live events involving multiple agencies, vendors, and clients.
Ability to apply best practices and lessons from previous projects to improve individual and team performance.
Exceptional communication, organizational, and critical-thinking skills, with significant client-facing experience.
Flexibility and adaptability to changes in project schedules.
Willingness and ability to work non-traditional hours, including weekends, and travel up to 40%.
Motivational leadership skills and ability to influence and inspire teams.
Experience with Microsoft Teams, Microsoft Office, Vectorworks, and Mac OS.

Responsibilities

Engage with sales teams and clients to understand needs; create proposals; and strategically plan, develop, and execute events within budget and beyond expectations.
Review and comply with client service agreement terms.
Manage an average of 8–10 concurrent projects in different phases, keeping internal and external information current and maintaining IMS/Streamline client communication standards.
Attend needs analysis meetings and site surveys to support the events team.
Coordinate activities and communications to ensure timely, accurate, and on-budget event completion.
Lead internal and external teams from planning through execution to maximize utilization and efficiency.
Track event budgets and expenses across multiple projects, take accountability for financial performance, and promptly raise challenges or risks affecting financial success.
Collaborate with operations to develop and maintain vendor and partner relationships; negotiate and review vendor, hotel, and venue contracts as needed.
Participate in creative and logistical event planning with the IMS team.
Collaborate with the IMS engineering team on accurate event design and execution plans.
Contribute to projects and IMS in a solutions-oriented manner that upholds quality standards.
Manage and maintain Event Staging Production Management KPIs.
Oversee event and meeting production, pre-event preparation, logistics, financial reporting and expense tracking, asset utilization, internal communications, industry and technology research, onsite execution, post-program recaps, and account management as needed.
Stay current with event tools, methods, and trends and recommend viable options for future use.
Support and balance workload within the assigned account team.
Create and deliver show books and pertinent event information.
Maintain Outlook tasks, appointments, meetings, and other event-related activities.
Participate in related departmental initiatives as assigned.