Production Manager

Bank of America • Chandler, AZ

13d • Onsite

About The Position

At Bank of America, the Production Manager directs the overall business process for mortgage business channels, including day-to-day sales and operational processes. The role drives and executes business strategy, fosters internal business partner relationships, and supports sales and customer care strategies. It may also include managing associates. The position is subject to hiring restrictions related to certain criminal history under FDIC, SAFE Act/Loan Originators, and FINRA requirements. The role is based at listed Bank of America locations in Laguna Niguel or Pleasanton, California, with an in-office culture and onsite work potentially required under the workplace excellence policy. The position is first shift and 40 hours per week.

Requirements

• At least 5 years of mortgage banking, consumer lending, operations, fulfillment, or pipeline management experience.
• At least 3 years of experience managing complex loan pipelines or operational workflows, with demonstrated success driving execution and meeting service-level commitments.
• Strong understanding of the mortgage lifecycle, including application, processing, underwriting, closing, and funding.
• Ability to lead and influence across multiple business partners without direct reporting authority.
• Experience identifying, escalating, and resolving operational risks, delays, and client-impacting issues.
• Demonstrated analytical skills and experience using pipeline reporting, dashboards, and performance metrics to drive decisions.
• Strong verbal and written communication skills, with the ability to communicate effectively with frontline associates, operational leaders, and executives.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Experience leading cross-functional initiatives focused on cycle-time improvement, client experience, and operational excellence.
• High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

• Mortgage operations, underwriting, processing, closing, fulfillment, CDS, or sales support leadership experience.
• Experience supporting regional or enterprise-level production organizations.
• Knowledge of escalation management, process improvement, and continuous improvement methodologies.
• Experience presenting performance trends, risks, and recommendations to senior leadership.
• Familiarity with mortgage performance metrics, cycle-time management, and pipeline health reporting.
• Bachelor's degree or equivalent business experience preferred.

Responsibilities

• Drive performance trends for day-to-day sales and operational processes.
• Integrate and drive strategic management activities and develop specialists to deliver a client relationship-oriented culture.
• Deepen relationships within the internal team and with customers.
• Coach and develop associates to lead a world-class sales organization.
• Develop and execute customer-driven market strategies to drive operational excellence, enhance the customer experience, and promote digital capabilities.
• Model an inclusive environment for employees and clients, aligned with company Great Place to Work goals.
• Demonstrate process knowledge, operational excellence, and innovation through simplicity, data-based decision-making, and continuous improvement.
• Communicate enterprise decisions, purpose, and results, and connect them to team strategy, priorities, and contributions.
• Ensure appropriate risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
• Provide inspection, coaching, and feedback to motivate, differentiate, and improve performance.
• Manage expenses and budgets in alignment with objectives and make sound financial decisions.
• Assess talent and build bench strength for roles across the organization.
• Deliver business results by prioritizing, inspecting, and appropriately delegating team work.

Benefits

• Access to paid time off.
• Industry-leading benefits and resources and support for employees.
• Eligibility to participate in an annual discretionary incentive plan, with awards based on individual performance and behavior, line-of-business or group contributions, and the overall success of the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED