Production Manager

Boyd Group Services•Woodstock, GA

3d•$55,000 - $78,000

About The Position

The Production Manager leads and manages workflow through effective utilization of the workforce, with the primary goal of providing an exceptional customer experience. The role ensures repair quality, meets delivery target dates, and works with team members to achieve repair facility KPIs. The Production Manager ensures customer vehicles are repaired on time, exceed Gerber Collision’s quality expectations, and meet customers’ needs. The position also serves as a dedicated Gerber Collision Brand Ambassador. The role requires proven experience in a collision repair environment or similar role, a high school diploma or equivalent, and three years of experience. Candidates need strong communication, organizational, time-management, customer-service, decision-making, and team-direction skills, along with comprehensive knowledge of vehicle repair practices. A valid driver’s license and I-CAR registration (working toward Gold Class certification) are required. The work frequently involves bending, crouching, reaching, handling tools, and lifting materials over 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Requirements

High school diploma or equivalent.
Three years of experience.
Proven experience in a collision repair environment or similar role.
Self-motivation and decision-making skills.
Ability to work effectively in a fast-paced environment, multitask, and work under pressure.
Time-management skills and ability to meet deadlines.
Ability to give direction in a team environment.
Ability to interpret work scope from vehicle estimates or work orders.
Customer-service orientation and strong organizational skills.
Comprehensive knowledge of vehicle repair practices.
Effective verbal and written communication skills.
Strong attention to detail and a high degree of accuracy.
Valid driver’s license.
I-CAR registered and working toward Gold Class certification.
Ability to frequently bend, crouch, reach, handle tools, and lift materials weighing over 50 pounds.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Plan the daily production schedule to maximize efficiency and maintain cycle-time goals.
Run production meetings to communicate priorities to staff.
Perform in-process quality-control checks to ensure company standards are met.
Immediately identify and address quality issues or production delays.
Perform a final quality inspection before delivering vehicles to customers.
Work with team members to achieve repair facility KPIs and meet delivery target dates.
Perform other duties as assigned.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
May be eligible for bonus opportunities tied to individual or business initiatives.