Production Manager

10d•$73,000 - $78,000

About The Position

The Production Manager oversees RWB Thrift’s production operations, including activities in the production room and the processing, rolling, and recycling of merchandise for the sales floor. The role ensures the right merchandise is made available at the right price and time through accurate pricing, shop-able racks, full merchandise utilization, efficient workflow, and a productive work pace. The manager conducts quality checks and works alongside the team to observe, assess, coach, and counsel performance, connecting production activity to productivity and business results. The Production Manager trains and develops Production Supervisors, ensuring they have the skills and resources to supervise work, maintain quality standards, and meet production goals. Working with store leadership, the manager supports a positive work environment, sales opportunities, and customer service. The position also involves staffing and scheduling support, recruitment and onboarding, employee relations, safety and regulatory compliance, cross-department communication, administrative assistance, and tracking and reporting production performance.

Requirements

Proficiency in English and Spanish is required in the English qualifications section; the Spanish version states this proficiency is preferred.
Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
High level of computer proficiency, including MS Office, Teams, Outlook, and HRIS.
Ability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.
Ability to safely perform essential job functions and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds, frequently exert up to 25 pounds of force, and constantly apply negligible force when handling objects.
Ability to stand for extended periods.
Ability to perform repetitive motions and tasks involving hand and arm extension, finger work, grasping, holding, turning, and other manual tasks.
Ability to maintain balance on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
Visual acuity at 20 inches or less and 20 feet or more.
Must wear closed-toe shoes for safety.
Ability to work effectively in a fast-paced, busy, noisy, and brightly lit environment.
Ability to interact regularly and communicate effectively with customers, donors, and coworkers.
Flexibility to switch tasks or departments and work in assigned areas according to operational needs.

Nice To Haves

High school diploma or GED.
Previous thrift, retail, warehouse, or customer-facing experience; experience is preferred but not required.

Responsibilities

Oversee daily production operations, including efficient processing and movement of merchandise to the sales floor.
Implement and monitor procedures that maximize productivity, minimize waste, and maintain consistent workflow.
Conduct regular quality checks and promptly address quality issues.
Train, develop, and mentor Production Supervisors and provide ongoing coaching, feedback, and development opportunities to the production team.
Conduct performance evaluations and manage performance processes fairly and equitably.
Ensure Production Supervisors have the skills and resources needed to supervise production, maintain quality, and meet goals.
Manage staffing levels to meet business needs and changing production demands.
Assist with employee scheduling and timekeeping monitoring to optimize labor use and minimize overtime expenses.
Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate onboarding and support new hires through the onboarding process.
Maintain an open-door policy for employee concerns.
Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while maintaining confidentiality.
Support employees by sharing resources, resetting passwords, addressing workplace injuries, answering payroll questions, managing employee relations and FMLA requests, and explaining company-sponsored benefits.
Ensure compliance with company policies, procedures, and regulatory guidelines.
Maintain a clean, organized, and safe production area and follow safety protocols to prevent accidents and maintain equipment.
Ensure compliance with state and federal regulations, including wage and hour requirements, human rights, and equal employment opportunity requirements.
Work with the General Manager and Retail Manager to align production goals with store objectives.
Communicate with other departments to support smooth operations and business targets.
Monitor turnover, identify trends, and use findings to inform recruitment strategies.
Assist the General Manager with supply orders, bill and requisition submissions, and ad hoc data entry as time allows.
Monitor and report production metrics, identify opportunities for improvement, and implement strategies to improve productivity, efficiency, and business results.