Production Manager

CarMax • Philadelphia, NJ

12d • Onsite

About The Position

The job posting identifies the role as Production Manager, while the position overview describes a Service Operations Support Manager in Training. The role supports operational excellence and associate development within CarMax’s Service Operations Department, partnering closely with the Operations Manager to lead teams, maintain inventory, and ensure smooth execution of service functions. It contributes to performance, associate and customer experience, and continuous improvement initiatives.

The position is based at CarMax’s Turnersville location in Sicklerville, New Jersey. It requires at least five years of management experience in a fast-paced, complex environment and the ability to work in indoor and outdoor settings, including noisy or inclement conditions. Scheduling may be flexible and include nights, weekends, and holidays, with occasional travel. The stated annual salary range is $75,200–$131,700; the role may also be eligible for bonus and equity.

Requirements

• At least 5 years of management experience in a fast-paced, complex environment.
• Ability to lead teams to achieve production goals and maintain operational standards.
• Skill in reading, interpreting, and maintaining accurate data records.
• Strong multitasking abilities in a dynamic work setting.
• Effective verbal and written communication skills for customer and associate interactions.
• Proficiency in common and proprietary software systems.
• Ability to work indoors and outdoors, including in noisy or inclement conditions.
• Ability to work flexible schedules, including nights, weekends, and holidays, and travel occasionally.

Responsibilities

• Lead and manage associates to achieve production targets and maintain accurate inventory levels.
• Coach and provide feedback through formal and informal observations to support associate development.
• Participate in hiring and training to build a strong, high-performing team.
• Monitor and maintain key performance measures to support operational success.
• Execute continuous improvement initiatives to enhance efficiency and customer experience.
• Resolve customer concerns promptly and professionally.
• Manage the Environmental, Health and Safety (EH&S) program for the department and/or location, including self-inspections, hazardous waste disposal, workplace safety, and PPE.

Benefits

• May be eligible for bonus and equity.
• Paid sick time for eligible full-time hourly or commission/incentive-eligible associates, accrued up to 48 hours per year.
• Vacation time for eligible full-time hourly or commission/incentive-eligible associates, between 80 and 200 hours per year depending on continuous service, after a 90-day waiting period.
• Six paid scheduled holidays per year and one floating holiday for eligible full-time hourly or commission/incentive-eligible associates; holiday premium pay may apply when working a scheduled holiday due to business need.
• For full-time salaried associates, paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed