Production Manager

HH Global•Portland, OR

About The Position

The Production Manager is responsible for production, purchasing, and execution of client marketing programs. The role works with client stakeholders, suppliers, internal team members, and external stakeholders to ensure projects are purchased and executed with high quality and competitive pricing while overseeing a high volume of complex projects. The manager gathers project requirements, coordinates production details and delivery timelines, maintains project data and status updates, and delivers projects within contractual timelines, budgets, and quality standards. The position builds client relationships, coordinates internal and external stakeholders, identifies economical program solutions, monitors SLAs and KPIs, and supports client marketing goals. It also covers diverse product categories, including direct mail, POP/POS, and branded merchandise, and may involve attending press checks.

Requirements

At least 6 years of product category production experience.
A bachelor's degree in a related discipline or equivalent work experience.
A proven track record of successful purchasing in a manufacturing, client, or agency environment.
Experience with vendor negotiations and project management.
Advanced proficiency with Microsoft Office software, particularly Excel.
Demonstrated aptitude for learning new technology in a professional environment.
Ability to work independently and consistently pursue goals and success.
Client communication and problem-solving experience with a solution-oriented mindset.
Experience succeeding in fast-paced, high-energy environments.

Nice To Haves

Additional eStore or inventory experience.

Responsibilities

Gather project requirements and manage all production aspects on behalf of the client.
Work with vendors on delivery timetables and maintain updated statuses for assigned projects.
Enter project specifications and relevant information into the internal procurement system, maintaining customer quotes, purchase orders, and invoices.
Execute projects within contract-specified timelines, budgets, and quality standards.
Build client relationships and communication channels to support smooth workflows and handoffs.
Coordinate internal and external stakeholders, agencies, and suppliers to ensure quality, on-time delivery, and budget compliance.
Execute production according to established business processes.
Identify and develop programmatic solutions that are beneficial and economical for the client and HH Global.
Provide high-quality customer service and relevant project status updates to clients.
Escalate production issues immediately to management.
Collaborate with the Strategic Sourcing Team to investigate suppliers and recommend options based on manufacturing limitations, supplier facilities, and schedule availability.
Partner consultatively with clients to improve achievement of marketing goals on assigned projects.
Track and achieve SLAs and KPIs consistent with client standards, contractual requirements, and internal operational-efficiency KPIs.
Manage complex and diverse product categories, including direct mail, POP/POS, and branded merchandise.
Attend press checks as needed and ensure appropriate subject matter experts are present.