Production Manager

RWB Thrift•Fontana, CA

10d•$73,000 - $78,000•Onsite

About The Position

As Production Manager at RWB Thrift, you oversee all production-room activities and the movement and recycling of merchandise for the sales floor. You work with store leadership to support a positive, productive work environment, maximize sales opportunities, and provide exceptional customer service. The role ensures the right merchandise is priced accurately and presented at the right time, with sellable racks, full merchandise utilization, efficient workflows, and productive work pace. You perform quality checks and work alongside the team to observe, assess, coach, and counsel performance. You also train and develop Production Supervisors so they can supervise production, maintain quality standards, and meet goals. The position includes production and workforce management, recruitment and onboarding, employee support and relations, safety and regulatory compliance, collaboration with store leadership, administrative support, and reporting on production metrics. It requires working in a busy, noisy, brightly lit thrift-store environment, with regular interactions with customers, donors, and coworkers and flexibility to work in different areas as operational needs require.

Requirements

Proficiency in both English and Spanish is required in the English-language qualifications section; the Spanish-language qualifications section describes bilingual proficiency as preferred.
Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
High-level computer proficiency, including MS Office, Teams, Outlook, and HRIS.
Ability to work independently and complete assignments within given instructions, prescribed routines, and accepted practices.
Ability to safely perform essential job functions and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds, frequently exert up to 25 pounds of force, and constantly apply negligible force when handling objects.
Ability to stand for extended periods and perform regular repetitive motions and tasks requiring manual dexterity, fine motor skills, balance, agility, and visual acuity.
Must wear closed-toe shoes for safety.
Ability to work effectively in a fast-paced, busy, noisy, and brightly lit environment, interact regularly with customers, donors, and coworkers, and switch tasks or departments as operational needs require.

Nice To Haves

High school diploma or GED is preferred.
Previous thrift, retail, warehouse, or customer-facing experience is preferred but not required.

Responsibilities

Oversee daily production operations and the efficient processing and movement of merchandise to the sales floor.
Implement and monitor procedures to maximize productivity, minimize waste, and maintain consistent workflow.
Conduct regular quality checks and promptly address quality issues.
Train, develop, and mentor Production Supervisors; provide coaching, feedback, and development opportunities.
Conduct performance evaluations and manage performance fairly and equitably.
Ensure Production Supervisors have the skills and resources to supervise production, maintain quality standards, and meet production goals.
Manage staffing levels to meet business needs and adjust the workforce for changing production demands.
Assist with employee scheduling and timekeeping monitoring to optimize labor use and minimize overtime expenses.
Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate onboarding for new hires and provide support during the onboarding process.
Maintain an open-door policy and partner with the General Manager and Human Resources to resolve and document employee concerns and incidents confidentially.
Support employees by sharing resources, resetting passwords, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.
Ensure adherence to company policies, procedures, and regulatory guidelines.
Maintain a clean, organized, and safe production area; follow safety protocols to prevent accidents and maintain equipment.
Ensure compliance with state and federal requirements, including wage and hour rules, human rights, and equal employment opportunities.
Work with the General Manager and Retail Manager to align production goals with store objectives, and communicate with other departments to support operations and business targets.
Monitor turnover, identify trends, and use insights to inform recruitment strategies.
Support the General Manager with supply orders, bill and requisition submissions, and ad hoc data entry as time allows.
Monitor and report production metrics, identify areas for improvement, and implement strategies to improve productivity, efficiency, and business results.