Production Manager - Legal Recovery

PRA Group (Nasdaq: PRAA)•Norfolk, VA

2d•Onsite

About The Position

Responsible for overseeing the end-to-end legal recovery process, ensuring timely and accurate account handling, particularly for matters escalated to civil litigation. Manages the preparation of pleadings, monitors production flow, and ensures critical deadlines are met. Drives team performance through data analysis, process optimization, and accountability measures. Supports legal process training across multiple jurisdictions, maintain staffing levels in line with Company policies, and collaborates with leadership to implement strategic improvements and ensure operational efficiency.

Requirements

Associates Degree with a Paralegal Certification
Minimum of 1 year of leadership and problem solving with legal experience
1 - 3 years supervisory experience (required)
Knowledge of FDCPA and FCRA required
Ability to interpret legal documents and terminology
Advanced analytical and troubleshooting skills
Excellent written and verbal communication
Strong organizational and time-management skills
Proficient in Microsoft Office (Word, Excel, Outlook)
Ability to manage multiple priorities independently
Applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

Nice To Haves

1 - 3 years of high volume processing (preferred)

Responsibilities

Maintains productivity standards by interpreting report and statistical data and assisting Leadership with developing strategies for improvement.
Responsible for learning, training and monitoring legal processes for various states.
Manages Production flow of legal processes to ensure timely filing and critical deadlines are met.
Identifies causes of performance deficiencies within the team and executes improvement plans.
Responsible for maintaining staffing levels that are consistent with company policies related to paid time off requests and make-up time.
Responsible for analyzing data for the team and individual performance.
Holds team members accountable for individual performance and improvement.
Monitors team adherence to account data accuracy and coding standards.
Enables an environment of continuous learning, knowledge sharing and teamwork.
Establishes and maintains an environment that encourages teamwork and individual efforts.
Maintains a desired employee retention levels through employee development and engagement.
Promotes site-wide team collaboration and models exemplary internal and external customer service.
Maximizes the performance of Clerks/Vendors through actively identifying development needs and deploying the appropriate coaching technique.
Directs, guides and influences staff through effective communication, email messages and team meetings at all levels.
Prepares, documents, and delivers performance reviews for assigned team members; completes and administers disciplinary actions to team members as needed.
Responsible for guiding team members through problems that arise.
Champions and actively participates in Company initiatives and processes, change events, volunteer events, diversity equity and inclusion initiatives, engagement activities.
Identifies violations of regulatory or other company policies; conducts retraining or disciplinary requirements as consistent with company policy; notifies leadership of acts that may result in litigation and works directly with the compliance department as needed.
Engages in regular calibration with Leadership to ensure consistent application of compliant practices within organizational responsibility; assists leadership with identifying department wide trends and determining appropriate action.
May engage in cross-functional calibration meetings.
Promotes customer service, ethical standards, and exceptional business practices.
Ensures company policies and procedures are enforced accurately, timely and consistently.
Conducts audits and remediation of audits.