About The Position

The Production Lead I leads a team in achieving department goals by planning and delegating daily work. The role responds to safety, quality, production, and employee needs; coordinates training for new employees; and continuously coaches and develops team members. The employee must be able to work in both Packaging and Processing areas and may work throughout NOW’s manufacturing facilities. Under the direction of the Production Supervisor, the Production Lead assigns tasks, monitors production, adjusts employee duties and production runs, directs machine setup and adjustments, and helps ensure quality, safety, and efficiency goals are met. The role reviews production paperwork, completes reports, closes production records, and communicates raw-material discrepancies to inventory control. It also collaborates with supervisors, other leads, support teams, and other departments to address issues and meet production schedules. The position trains and orients employees, answers their questions, interprets policies and work instructions, and coaches employees on correct processes. It helps develop Standard Operating Procedures, Work Instructions, and One Point Lessons; participates in root cause analysis and continuous improvement; and recommends improvements to safety, quality, production methods, and equipment performance. The employee must follow OSHA, food safety, cGMP, and company safety requirements, and help ensure the team does the same. The role requires operating production machinery and may involve blending, processing, and packaging equipment, as well as hand-operated electronic lifting equipment. Work involves moving pallets, operating pallet jacks, lifting and loading products, and changing over and cleaning equipment. The employee regularly stands and walks, uses hands, reaches, crouches or half-kneels, and ascends and descends stairs and ladders. The job is performed near moving mechanical parts and involves exposure to ingredients, powders and liquids, herbal aromas, dust, airborne particles, food allergens, and moderately loud noise; hearing protection is required in some areas.

Requirements

  • High school diploma or GED and one year of related experience and/or training, or an equivalent combination of education and experience.
  • Experience in a manufacturing environment; food or pharmaceutical manufacturing is preferred in the posting’s description of the requirement.
  • Ability to work in Packaging and Processing areas.
  • Knowledge of work centers within the area of responsibility to make daily resource-allocation and scheduling decisions.
  • Knowledge of Packaging and/or Processing machine capabilities and manufacturing processes, with ability to troubleshoot machines.
  • Ability to collaborate on policy or procedure updates and validation, product dispositions, and hold and deviation investigations.
  • Ability to coach and lead employees on correct processes and procedures through daily touch points and paperwork review.
  • Ability to investigate and escalate efficiency losses and consistently meet quality, safety, and efficiency goals.
  • Excellent problem-solving skills and strong interpersonal, verbal, and written communication skills.
  • Ability to coach, mentor, train, motivate, and lead team members, provide clear directions, build teams, and communicate effectively with people from varied backgrounds.
  • Attention to detail, high-quality work, strong time management, prioritization, urgency, and ability to handle multiple tasks in a fast-paced environment and change tasks frequently.
  • Ability to lead by example, model company values and servant leadership, take accountability, and follow company policies and procedures, especially safety policies.
  • Ability to communicate professionally and effectively verbally and in writing; read and understand safety rules, operating and maintenance instructions, correspondence, and procedure manuals; accurately complete sanitation and production paperwork; and present information to individuals and small groups.
  • Ability to perform arithmetic with whole numbers, fractions, and decimals; understand weights and measures; use digital and balancing scales; and compute rates, ratios, and percentages.
  • Ability to use common sense to carry out written, oral, or diagrammed instructions.
  • Ability to operate hand-operated electronic lifting equipment (Interthor).
  • Intermediate proficiency in Microsoft Word and Excel.
  • Ability to work a flexible schedule, including off shifts and weekends.
  • Ability to meet the physical demands of the role, including standing and walking; climbing stairs and ladders; handling, crouching or half-kneeling, and reaching; moving pallets and pallet jacks; lifting and loading products; and changing over and cleaning equipment. Listed demands include lifting items up to 50–55 pounds, carrying loads on stairs, pushing and pulling, and reaching up to 78 inches.
  • Ability to work around moving mechanical parts and exposure to manufacturing ingredients, dust, airborne particles, allergens, and noise; hearing protection is required in some areas.

Nice To Haves

  • Additional post-secondary education.
  • Prior team leadership experience.
  • Prior experience operating blending, processing, and packaging machines or equipment.
  • Knowledge of Lean principles.
  • Oracle proficiency.
  • Bilingual verbal and written skills in Spanish.

Responsibilities

  • Plan and delegate daily work tasks to help the department meet its goals.
  • Monitor shift performance and efficiency, address issues, and escalate problems as needed to meet daily goals.
  • Recommend changes to equipment use and staffing to improve efficiency, and keep the supervisor informed of problem areas.
  • Coordinate with other leads, supervisors, support teams, and departments to resolve issues and obtain supplies, products, and equipment needed for production schedules.
  • Recommend and implement measures to improve safety, product quality, production methods, and equipment performance.
  • Adjust employee duties and make product-run decisions; assign jobs and tasks under the Production Supervisor’s direction.
  • Train, orient, coach, and develop production employees, answer their questions, and communicate respectfully using servant leadership principles.
  • Develop or assist with writing Standard Operating Procedures, Work Instructions, and One Point Lessons under supervisor or manager direction and review.
  • Operate production machinery proficiently; direct machine setup and adjustments; and monitor the production process.
  • Review and verify employee paperwork before submission to Quality Control; complete required written and electronic paperwork and reports; and close production record reports.
  • Inform inventory control personnel of raw-material discrepancies.
  • Inspect products for conformance to specifications and make deviation decisions when products are out of specification.
  • Interpret company policies, specifications, and job orders for employees.
  • Participate in root cause analysis and plant continuous-improvement initiatives, and recommend and assist with implementing improvement ideas.
  • Ensure employees follow applicable OSHA, safety, food safety, and cGMP guidelines through monitoring and coaching.
  • Support safe production practices, report workplace incidents and hazards, communicate safety concerns, use required PPE, and participate in safety activities.
  • Work in both Packaging and Processing areas and across different work centers as business needs require.
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