Production Engineering & Resilience Director

Moog Inc.•Aurora, IL

3d•$185,000 - $220,000•Onsite

About The Position

Moog’s Corporate IT Applications Development Team is seeking a Director of Production Engineering & Resilience to lead the organization responsible for the operational health, continuity, and continuous improvement of enterprise applications supporting commercial, sales and services, operations, finance, and planning. The portfolio includes platforms currently in use across business groups and the future-state ERP/MES environment being implemented. The role ensures current platforms remain supported during transformation and builds the capability to operate new platforms as they complete hypercare and transition to business-as-usual. This position is based onsite at Moog’s Corporate Headquarters in East Aurora, New York, with five days in the office each week. Candidates must live in the Buffalo, New York area or be willing to relocate; hybrid or remote work is not available. The position requires access to U.S. export-controlled information.

Requirements

Bachelor’s degree in information technology, computer science, engineering, business, or a related discipline.
More than 8 years of IT experience in application management, service and product ownership.
More than 3 years of experience in a leadership role.
Proven experience managing organizations through transformation programs, including operating through a transformation.
Experience building and managing vendor relationships with accountability, including SLA enforcement, contract negotiation, and third-party provider performance management.
Direct experience owning IT budgets at the team or function level, including planning, forecasting, and managing to financial targets.
Demonstrated ability to design organizational structures, define roles, and build teams.
Strong stakeholder management skills.
Must live in the Buffalo, New York area to work onsite or be willing to relocate; hybrid and remote work are not available.

Nice To Haves

Experience with ERP, MES, or Machine Repair & Overhaul (MRO) platforms in a manufacturing environment.
Background in aerospace and defense manufacturing.
PMP, ITIL, or equivalent certification relevant to service delivery or product management.
Master’s degree or MBA with an operations or technology focus.

Responsibilities

Own the operational health and continuity of current- and future-state ERP, MES, QMS, and sidecar applications, setting and enforcing service levels for business-as-usual support, incident response, enhancements, upgrades, and patching.
Receive ERP/MES platforms from the implementation program as they exit hypercare through formal, criteria-based handoffs, and own the RACI, exit criteria, and escalation paths defining the transition to Product Engineering & Resilience.
Design and lead the organization, including its team structure, roles, reporting lines, and capacity model for absorbing future ERP/MES handoffs.
Build and retain a high-performing team across Application Management, Product Owners, and Business Analysts, combining internal talent, program transitions, and third-party resources into one operating model.
Create a career framework that develops current-state expertise into future-state platform skills.
Own third-party managed services partners end to end; define and enforce SLAs, KPIs, and escalation paths; conduct monthly operational and quarterly strategic governance reviews; and lead negotiations, scope expansions, and renewals with Procurement.
Own the full budget, including headcount, vendor contracts, licenses, tooling, and operational spend; optimize costs by rationalizing contracts and services, consolidating tooling, and reducing overhead without compromising resilience.
Serve as the single accountable technology contact for operating groups across commercial, sales and services, operations, finance, and planning.
Facilitate structured escalation when program timelines conflict with sustain obligations.
Manage portfolio risk and compliance, maintaining a current risk register for platform, single-point-of-failure, vendor, and compliance risks.
Eliminate single points of failure through runbooks, cross-training, and vendor coverage models.
Ensure compliance with DCAA, ITAR, CMMC, and audit obligations, and proactively mitigate end-of-life risks.