Production Engineering & Resilience Director

Moog•Buffalo, NY

1d•Onsite

About The Position

Moog’s Corporate IT Applications Development Team is seeking a Director of Production Engineering & Resilience to lead the organization responsible for the operational health, continuity, and continuous improvement of enterprise applications supporting commercial, sales and services, operations, finance, and planning functions. The role covers platforms currently in use as well as the future-state ERP/MES environment being developed through an active implementation program. The director will ensure that existing platforms remain supported during transformation and build the capability to operate future-state platforms as they exit hypercare and transition to business-as-usual. This position is based onsite at Moog’s Corporate Headquarters in East Aurora, NY, with five days in the office each week. Candidates must live in the Buffalo, NY area or be willing to relocate; a hybrid or remote schedule is not possible. The role reports to the Senior Director of Architecture & Engineering and requires access to U.S. export-controlled information.

Requirements

Bachelor’s degree in information technology, computer science, engineering, business, or a related discipline.
Over 8 years of IT experience in application management, service and product ownership.
Over 3 years of experience in a leadership role.
Proven experience managing organizations through transformation programs and operating through a transformation.
Track record of building and managing vendor relationships with accountability, including SLA enforcement, contract negotiation, and third-party provider performance management.
Direct experience owning IT budgets at the team or function level, including planning, forecasting, and managing to financial targets.
Demonstrated ability to design organizational structures, define roles, and build teams.
Strong stakeholder management skills.
Must live in the Buffalo, NY area to work onsite or be willing to relocate.

Nice To Haves

Experience with ERP, MES, and Machine Repair & Overhaul (MRO) platforms in a manufacturing environment.
Background in aerospace and defense manufacturing.
PMP, ITIL, or equivalent certification relevant to service delivery or product management.
Master’s degree or MBA with an operations or technology focus.

Responsibilities

Own operational health and continuity for current- and future-state ERP, MES, QMS, and sidecar applications, setting and enforcing service levels for business-as-usual support, incident response, enhancements, upgrades, and patching.
Receive ERP/MES platforms from the implementation program as they exit hypercare through formal, criteria-based handoffs, and own the RACI, exit criteria, and escalation paths defining the transition to Product Engineering & Resilience.
Design and lead the unified organization, including its structure, roles, reporting lines, and capacity model for future ERP/MES handoffs.
Build and retain a high-performing team across Application Management, Product Owners, and Business Analysts, integrating internal talent, program transitions, and third-party resources into one operating model.
Develop a career framework that grows current-state expertise into future-state platform skills.
Manage third-party managed services partners end to end; define and enforce SLAs, KPIs, and escalation paths; conduct monthly operational and quarterly strategic governance reviews; and lead negotiations, scope expansions, and renewals with Procurement.
Own the full budget, including headcount, vendor contracts, licenses, tooling, and operational spend, and optimize costs by rationalizing contracts and services, consolidating tooling, and reducing overhead without compromising resilience.
Serve as the single accountable technology contact for commercial, sales and services, operations, finance, and planning groups, and facilitate structured escalation when program timelines conflict with sustainment obligations.
Manage portfolio risk and compliance by maintaining a current risk register covering platform, single-point-of-failure, vendor, and compliance risks.
Eliminate single points of failure through runbooks, cross-training, and vendor coverage models.
Ensure compliance with DCAA, ITAR, CMMC, and audit obligations, and proactively mitigate end-of-life risks.

Benefits

Compensation package and bonus opportunities.
Matching 401(k).
Employee Stock Purchase Plan at select locations.
Flexible Spending and Health Savings Accounts.
Flexible paid time off, holidays, and a parental leave program.
Medical, dental, vision, life, and disability insurance coverage.
Employee Assistance Plan and other supplemental benefit coverages.
Tuition assistance, mentorship and coaching opportunities, leadership development, and personal growth programs.
Warm, respectful, family-like culture driven by 12 core values.
Employee Resource Groups open and welcoming to all.
Annual bonuses and open paid time off may be among additional rewards.