Production Coordinator
RSA LLC
•Onsite
About The Position
A Production Coordinator is responsible for ensuring a smooth and efficient operation and growth between Production and the Support team. They are responsible for ensuring that every customer contact is consistent, professional, and a pleasant experience. This person must be organized, detail-oriented, result driven, reliable, excellent at multi-tasking, and able to work well with others.
Requirements
- Ability to multitask while remaining organized and detail-oriented
- Ability to collaborate and work well with others
- Strong verbal and written communication skills
- Strong problem-solving skills and attention to detail
Responsibilities
- Manage specific customer accounts to enhance customer experience
- Grow and maintain customer relationships
- Analyze and report on health of customer accounts
- Perform work to ISO standards
- Assist in 24-hour phone schedule
- Work with technicians and support teams to schedule and prioritize repairs
- Request, process, and close work orders
- Act as main PoC between Transducer Department and Support Department for all transducer related escalations
- Assist in finding solutions for stalled repairs and repair escalations
- Attend daily check-in meetings with Transducer and Line Technicians to go over the day's work, priorities, and any issues
- Update the shipboard to help set proper shipping expectations
- Review of configuration sessions for accurate information
- Manage needed cores for repairs, review costs, and issue components if needed
- Assign hot cores for immediate evaluation
- Maintain inventory levels of transducer stock in accordance with current demand
- Coordinate with line production team on current demand
- Coordinate with support team to accept, reject, or negotiate items
- Execute department projects internally and externally
- Create an effective schedule and lead team to GP goals and bonus targets. This includes writing the schedule a week in advance, manipulating the schedule as items become UNR and/or new items are approved, and establishing the priority of WOs for technicians
- Relieve transducer team of Admin duties
- Manage insertion tubes supply
- Coordinate with the transducer team to ensure they have all items needed
- Schedule work orders with team to meet/exceed production value/financial goals
- Work with department to meet warranty and DOA goal
- Manage team to meet ISO requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
