PRODUCTION COORDINATOR (Mathis Mattress Mfg./FT) Non-Safety Sensitive

Mathis Home•Oklahoma City, OK

4h•Hybrid

About The Position

Mathis Mattress Manufacturing is seeking a Production Coordinator to join their team. This is a full-time, non-safety sensitive position. The Production Coordinator will be responsible for managing the order fulfillment process from entry to shipment, ensuring efficient production scheduling, and providing excellent customer service. This role involves regular interaction with customers, managers, and various departments within the company, as well as time spent in the plant and shipping areas.

Requirements

High school diploma or equivalent required.
Working knowledge of Microsoft Office, especially Excel and Outlook.
Strong attention to detail and organizational skills.
Clear, professional written and verbal communication.
Knowledge of employment, merchandise handling, and safety procedures.
Ability to manage multiple priorities and meet deadlines.
Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, typing, hearing/listening and repetitive motion.
Lifting up to 25 lbs occasionally.

Nice To Haves

1–2 years of experience in order entry, production scheduling, shipping/logistics, or customer service preferred.
An associate degree or coursework in business, supply chain, or a related field is a plus.
Experience in a manufacturing or distribution environment preferred.
Experience with ERP or order management software preferred.
Familiarity with bills of lading, invoices, and shipping documents a plus.

Responsibilities

Acknowledge and process incoming sales orders.
Schedule orders for production and prepare production paperwork.
Coordinate outbound shipping for all orders and resolve shipping errors.
Obtain signed bills of lading for every shipment.
Manage open orders, update ship dates on past-due orders, and follow up until each order is fulfilled.
Communicate order delays to managers and keep customers updated.
Provide customer service as the main contact for order status and questions.
Process and resolve warranty claims and vendor chargebacks.
Match sales order acknowledgments with signed bills of lading and invoices, and file all order documents.
Send invoices and customer statements, and resolve invoice inquiries.
Perform any other duties as directed by management.