Production Coordinator

Floor Coverings International of North Richmond, VA•Richmond, VA

18h•Hybrid

About The Position

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home. We have worked hard to earn our awards for being one of the best flooring companies in Richmond VA and our customers give us an average of 5.0 star rating on Google. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need to hire a Production Coordinator. We are looking for hard-working, service-minded individuals with a lot of Flooring and Construction experience. The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Requirements

Flooring Installation Experience.
Leadership skill to manage installers and handle conflict appropriately.
Customer Service focus to be able to work with customers.
Ability to handle conflict management and find resolutions to issues.
Able to work independently without supervision.
Able to maintain organization while working on multiple sites.
Able to problem solve productively.
Able to make reasonable decisions.
Portrays a professional image.

Nice To Haves

Construction experience.

Responsibilities

Meet with sales staff to discuss recent sales and review customer expectations and product orders.
Order all products needed for jobs accurately and follow up on delivery.
Schedule the job to meet the schedule of customer and installers.
Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
Communicate job progress daily.
Discuss and obtain written permission for any changes in contracted work.
Confirm scope of work and compensation with installers prior to start of job.
Deliver on expectations contracted in the sales process.
Walk the customer through job and confirm satisfaction at completion.
Manage job to hit profit objective.
Complete job costing reports within 24 hours of completing an installation.
Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
Resolve conflicts and complaints immediately.
Keep show room, office, and warehouse organized and presentable.
Be available for Home Shows.
Continue to educate self on new flooring.
Attend weekly meeting with Franchise Owner at scheduled time.
Update production schedule daily with status of job and upcoming schedule.
Work weekly and monthly to hit sales installation goals.
Make decisions and act in accordance with Floor Covering International’s core values and mission.